Faculty of Business Studies Tutor Marked Assignment B120: An Introduction to Business Studies Second Semester, Spring 2013 – 2014 Cut-off Date: Sunday May 4th 2014 This TMA will be marked out of 100 and is worth 20% of the course assessment. The TMA includes a case study “ Recruitment and Selection at Enterprise Rent-A-Car : An Enterprise Rent-A-Car case study” on which you are required to answer three questions. Before answering the TMA questions, you should read the case study and review Session three of Book Two of B120 course material. Further, having good knowledge of human resources management from other sources can also be helpful. Recruitment and Selection at Enterprise Rent-A-Car An Enterprise Rent-A-Car case study Recruitment Enterprises online recruitment process is an important part of its strategy. This improves the speed and efficiency of the application for both the company and the applicant. The website provides a registration function and lists available jobs. It also provides a lot of information about the Management Trainee role and the company culture and values. This allows applicants to get a good idea of whether Enterprise would suit them. To target graduate recruits, Enterprise has developed a dedicated recruitment brand and website - Come Alive. The website shows potential employees the benefits of career opportunities with Enterprise and provides a medium through which students can submit their applications. It also presents profiles of Enterprise employees with their career stories. Enterprise also uses specialist graduate recruitment websites at peak times throughout the year in order to attract the maximum audience. Approximately 50% of its total UK and Ireland workforce is recruited via the website strategy. Selection Selection is the process of identifying the best candidate for the role in question. This is important as the candidates who apply may not always have the correct set of skills and competencies required by the business. Enterprise seeks competencies in its recruits both for an immediate job role and also for development over the longer term to support the business growth. HR managers often use standard documentation in order to match job roles with personal qualities and skills. These include: • the job description - this summarizes a job role within an organization and lists the main tasks. • a person specification - this highlights the characteristics a candidate needs for a post, as well as the desirable qualities the company is looking for. Enterprise combines the person specification within the job description by using a skills and competencies framework. The Enterprise selection process offers candidates several opportunities to show their best in different situations: • To screen candidates, Enterprise recruitment managers compare the online application forms (which reflect candidates CVs) to the skills and competencies the role needs. • Candidates then have an initial face-to-face interview with an Enterprise recruitment manager. • This is followed by an interview with a branch manager. • From this, selected candidates are invited to an assessment day. • The assessment day is a standard part of the Enterprise recruitment process. Candidates take part in practical exercises, including role-play, as well as individual and group activities. Role-play is a valuable way of testing core skills like communication and customer service. Enterprise can assess a candidates performance by different methods and in different work related tasks. This makes the selection process fairer. Areas tested include customer service skills, flexibility, sales aptitude, work ethic, leadership and teamwork. The assessment day ends with another interview with a senior manager in order to make the final selection. _____________________________________________________________________________ The case study was adopted with modification from businesscasestudies.co.uk Answer the following questions in no less than 1000 words: (All your answers should be in an essay format) Question one (350 words, 35 marks) One of the recruitment/selection methods currently being used by organizations is online recruitment. Explain what is meant by recruitment, online recruitment and describe the advantages of online recruitment. Support your answer with examples and evidences from the case study . Question two (300 words, 30 marks) There are differences between recruitment and selection functions of human resource management. Define Selection. Explain the differences between recruitment and selection. Support your answer with examples from the case study and from other sources. Question three (350 words, 35 marks) In selection of employees, job description and person specifications are really helping organizations to identify and select the right candidate for the job. Elaborate on the role of job description and person specification in recruitment and selection process. Support your answer with evidences from case study and from other sources. General Instructions: Format: you are expected to write your answers in an essay format: introduction, body paragraph(s) and a conclusion. Poor format could result in the deduction of up to 5 marks from your total TMA mark. Word count: Not adhering to the specified word count could result in the deduction of up to 5 marks of your total TMA mark. Referencing: You are expected to use the Harvard referencing style for in-text referencing and list of reference at the end. Not following Harvard style referencing could result in deducting up to 5 marks of your total TMA mark. E-library: A minimum of 2 sources is required. Lack of using the E-library could result in the deduction of up to 5 marks of your total TMA mark. Plagiarism: The following mark deduction scale will be used for plagiarism penalty purposes: Percentage of plagiarized/ copied work More than 85% More than 75% and up to 85% More than 50% and up to 75% More than 20% and Up to 50% Up to 20% Mark deduction 100% mark deduction 65% mark deduction 45% mark deduction 10% mark deduction Zero mark deduction What is plagiarism? According to the Arab Open University By-laws, “The following acts represent cases of cheating and plagiarism: Verbatim copying of printed material and submitting them as part of TMAs without proper academic acknowledgement and documentation. Verbatim copying of material from the Internet, including tables and graphics. Copying other students’ notes or reports. Using paid or unpaid material prepared for the student by individuals or firms. Utilization of, or proceeding to utilize, contraband materials or devices in examinations.” Examples of Plagiarism Copying part or whole of the text or document of other people’s work (published or unpublished) without the use of quotation marks, citation or acknowledgement. Rewording or paraphrasing someone else’s ideas and passing it off as yours. Passing of previously submitted assignment by another student as yours. Producing assignments written by professional assignment writing offices. Inappropriate or incorrect references that do not match the work produced. GOOD LUCK
Posted on: Wed, 19 Mar 2014 19:53:12 +0000
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