Getting It (Better Than) Right Yesterday, I went to Willamette Valley Endodontics for a dental emergency. Like most, I was not looking forward to the experience. The best case outcome I imagined was a resolution of the problem and about a week of post-procedure pain. To help locate the exact source of the problem and make a better diagnosis, I was instructed to stop all analgesics. This meant I had to forgo my usual PRN of Klonopin, so my anxiety was high, and I was relying heavily on mindful breathing and visualization to relax. Shortly after getting situated in the exam chair, Dr. Hu came into the room and introduced himself. As he was doing so, the dental assistant knocked something off the table behind me that created a loud, shattering sound. I was not doing well. [Understatement.] It took a few moments for me to realize Dr. Hu was speaking to me. He was asking if I was okay. I replied, No. He asked me what I needed, and I told him I needed to stand up. He encouraged me to do so. After taking a series of deep breaths, I began feeling more present. Dr. Hu asked if there was anything else I needed? What could he do to help? I explained that I have Post-traumatic Stress Disorder, and I needed a minute. Dr. Hu sat patiently waiting for me to speak. Finally, I asked if the dental assistant could remain out of my blindspot and in my line of sight. He said that wouldnt be a problem and pointed to my leftside where he said she would be standing. I sat back down in the chair and completed my appointment. Why, you may ask, am I writing about this? Well, quite simply, this was the most amazing Trauma Informed Approach to care I have ever received. Ever. A difficult situation presented itself that resulted in me experiencing flashbacks and mild dissociation. The situation could have been made better or worse depending on the staffs response. Past experiences have taught me the more likely outcome is negative. However, Dr. Hu was amazing. His verbal, paraverbal, and nonverbal communication was compassionate and supportive. He validated my experience. He offered an opportunity for me to take care of myself and to assist me in whatever way I needed. He was patient. There was not a hint of judgment, either of my reaction or of any inconvenience arising from it. I dont know if Dr. Hu has received any advanced specialized training in providing a trauma sensitive practice or if he is a natural, but I wish our interaction could have been videotaped and used as an instructional tool for the many healthcare providers I know whose responses exacerbate an already difficult situation. Thank you, Dr. Hu, for getting it better than right!
Posted on: Sat, 03 Jan 2015 22:27:05 +0000
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