Graduates: Concentrix (Belfast) has various technical support roles for graduates with language skills - including Czech, German and French speaking support roles for EA Games. Concentrix deliver customer support, account, billing, warranty, gameplay and escalations for EA across 16 European languages. The person in this role will be required to have a strong passion for gaming and the EA brand. Currently Concentrix handles enquiries and support for popular EA titles including FIFA, Battlefield, Medal of Honour, Need for Speed and The Sims. The person in this position will work with other gamers handling contacts across voice, email, chat and whitemail. The role requires a high level of technical knowledge and a passion for delivering a world class customer experience to the EA gaming community. As a business requirement you may be asked to handle contacts in English as part of a blended resource model that is operated. ESSENTIAL CRITERIA: A keen interest and passion for gaming Fluent in written and spoken English & Czech (or French or German) At least 6 months outstanding customer service experience in a service driven environment Demonstrate expertise with the internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives) Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale Ability to multitask, plan and prioritise workload Excellent communication skills both verbal and written Demonstrate resilience and ability to work on own initiative Demonstrate problem solving and troubleshooting skills Demonstrate ownership and accountability to achieve deadlines and targets SALARY: £15,642 per annum gross (taxes to be deducted). Please note that the salary reflects the low cost of living in Belfast. Relocation package and benefits including: Reimbursement of travel costs (up to £250) Accommodation provided on arrival in Belfast Performance Related Pay Eye Care Provision Cycle to Work Scheme Annual Reward & Recognition Ceremony Free cakes and fruit on a Friday! 28 days annual leave (rising after 2 years) Stakeholder Pension Scheme concentrix/careers/united-kingdom
Posted on: Mon, 15 Jul 2013 11:48:43 +0000
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