Had a really bad experience with our room when we arrived at All Star Sports yesterday...my husband and I were put in a room with two double beds. After calling downstairs of course they told me they had nothing open with a king room the rest of our stay...I had asked if they could change our resort and was told they would get back to me. I was in the elevator leaving for our dinner reservations and there was a person who works here asking about our stay; I didnt know who she was, but I proceeded to tell her how unhappy I was. Here she ended up being the head/leader of mousekeeing and said shed do what she could to push for us. Not even 15 minutes later I received a call from a supervisor who was so incredibly friendly that apologized and said he had the perfect accommodation for us! Not only did he move us to a king sized room but we are also now as close to the main bldg as we can be! I could not be more happy with his customer service...now as to why the front desk wouldnt assist me 10 minutes prior is unknown to me but magical things do happen!!!
Posted on: Mon, 10 Nov 2014 12:54:37 +0000