Harry has entered the session. Rachel: I need my old number back desperately. Rachel: can you help Harry: Hi Rachel. Thank you for visiting Straight Talk Wireless. Harry: Yes. By the way, what happened to your old phone number? Rachel: My old ST phone stopped working and a friend gave me his old samsung galaxy 2 Rachel: it is an at&t and so I bought a sim kit Rachel: but I should have reactivated the old phone first Rachel: I talked to a customer service rep and he said he could do it but I had to hang up but he would call me on my mothers landline Harry: I apologize for any inconvenience you have experienced with this issue. Rachel: he hasnt called so I think something went wrong Harry: Can I please have the phone number? Rachel: Im unemployed and desperate because the old number is on all my job applications Rachel: 843-909-5229 Rachel: My current number on the sim card is 843 217 1066 Harry: Alright. Below is a transcript of what I just went through with customer service! I made a mistake and now the hundreds of job applications with my old phone number are useless. No one will be able to call me even if they did want to hire a 61 year old woman! Harry has entered the session. Rachel: I need my old number back desperately. Rachel: can you help Harry: Hi Rachel. Thank you for visiting Straight Talk Wireless. Harry: Yes. By the way, what happened to your old phone number? Rachel: My old ST phone stopped working and a friend gave me his old samsung galaxy 2 Rachel: it is an at&t and so I bought a sim kit Rachel: but I should have reactivated the old phone first Rachel: I talked to a customer service rep and he said he could do it but I had to hang up but he would call me on my mothers landline Harry: I apologize for any inconvenience you have experienced with this issue. Rachel: he hasnt called so I think something went wrong Harry: Can I please have the phone number? Rachel: Im unemployed and desperate because the old number is on all my job applications Rachel: 843-909-5229 Rachel: My current number on the sim card is 843 217 1066 Harry: Alright. Harry: Do you have a service card? Rachel: can you help me Rachel: yes I already activated it Rachel: I bought a kit Harry: Do you have a service card? Rachel: can you help me Rachel: yes I already activated it Rachel: I bought a kit Harry: Alright. Which phone number would you like to keep? Rachel: Ive been a ST customer for years Rachel: 843 909 5229 Harry: Alright. You need to add minutes on the phone so that we could transfer your phone number. Rachel: So I do have to reactivate my old ST phone? It stopped working Harry: Yes, you need to reactivate it first since the number is not active. Rachel: And I was so grateful that my friend gave me his old phone Harry: I could only transfer the number if it is active. Rachel: because I didnt have the money to get a new phone right now Harry: I understand. Rachel: The other customer service rep said that he could do it Rachel: I am not trying to pull anything Harry: I understand that. However, your account is not active. Therefore, I could not transfer your phone number. Rachel: I am desperate and scared Ill get a call for a job interview and they wont be able to reach me Rachel: But I made a mistake Rachel: I did it all wrong Rachel: and I dont have any more money Rachel: Please help me Rachel: Im 61 and just dont know how to do things Harry: I could only help you if you have service card in order to reactivate your old account. Rachel: I I have one but used it for the sim card Rachel: it came in the kit I bought from walmart Harry: One moment please... Harry: I understand. Therefore, you need to get another service plan. Rachel: but I understand that even though my old phone wasnt qworking I should have reactivated it anyway so I could get the number but I didnt know Rachel: and now I am in trouble Rachel: because I dont have anymore money Rachel: and no job and no way for anyone to call me even if they did want to hire a 61 year old woman Harry: One moment please... Harry: As much as I wanted to help you, I could only transfer the number if it is active. Rachel: then why did your other customer representative say he could? was he mistaken? Rachel: is that why he didnt call me back? Rachel: maybe he was embarressed. Harry: Yes, that is correct. Rachel: I would have understood. People make mistakes. Rachel: I just wish someone would understand and help me. I messed up. Rachel: I have been with ST almost from the beginning Rachel: and defended ST and customer service people. Rachel: I have been loyal and stuck with you and now I need your help. Rachel: Cant you talk to your boss or someone and tell them what happened? Rachel: I know youre just doing your job and Im not trying to be difficult Rachel: Im just so desperate Harry: No, we could not do it. However, you may call us in order to speak with our boss. Rachel: who do I need to call and what is their name? Rachel: It may not do any good but I have to try Harry: You need to call one of our supervisors. Rachel: can you give me a name and numberplease? Harry: I could only provide the hotline number since we do have a lot of supervisors. Rachel: ok and can you send me a transcript of this chat so I dont have to explain everything again? Harry: Our hotline number is 1-866-806-1840. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Please use reference PIN 321515. This PIN is valid for two weeks. Harry: Yes, I will. Harry: Thank you for chatting with Straight Talk Wireless. Rachel: its too late to call now!!! Harry has exited the session. You are the only user left
Posted on: Mon, 17 Mar 2014 04:31:08 +0000
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