Have you heard of Poka Yoke? Poka yoke means mistake proofing. It comes from two Japanese words:- Poka : meaning inadvertent error and Yokeru : meaning to avoid We need to instill the idea of right first time. Things need to be error free from our first customer contact right through to servicing their requirements. Errors lead to delays, extra costs and poor customer service. One of the first things we need to do is to measure the types of errors we are seeing at each stage of the process. By gathering this data, we can identify the chronic errors that are happening in our business. We want these errors to Poka yoke. Preventing these vital few errors will have a big impact on our performance overall. Poka yoke sounds a bit strange, but as you go about your everyday life, you will come across many examples without evening realizing it. * On most electric kettles, there is a switch with a sensor that shuts of the electricity to the heating element once it has boiled.This prevents the kettle from boiling until it runs dry. * ATM card cannot be inserted in the wrong side in the ATM machine So how can poka yoke help us in an office environment? Here is a simple checklist for you to consider Poka-yoke in your work environment: * For each potential error, work back through the process to find its source. * For each error, think of potential ways to make it impossible for the error to occur. Consider: *Elimination—eliminating the step that causes the error. *Replacement—replacing the step with an error-proof one. *Facilitation—making the correct action far easier than the error. *Choose the best mistake-proofing method or device for each error. Test it, then implement it. Three kinds of inspection methods provide rapid feedback: *Successive inspection is done at the next step of the process by the next worker. *Self-inspection means workers check their own work immediately after doing it. *Source inspection checks, before the process step takes place, that conditions are correct. Often it’s automatic and keeps the process from proceeding until conditions are right.
Posted on: Thu, 09 Oct 2014 02:46:50 +0000
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