Helpdesk Technician Network Support (Heredia) Heredia, Costa Rica -- Hourly job in Network Support, Helpdesk, Facilities for a US company with multiple locations. Person in the role will take 1st level IT troubleshooting calls (English and Spanish), working with directly with employees and managers, and assist with dispatching of support tickets within the company. Major Functions: - Interact with customers via telephone, e-mail, etc. providing technical support using problem solving abilities - Identify, evaluate and prioritize customer problems and complaints - Analyze customer problems and formulate plans of resolution - Utilize all technical resources to solve customer problems - Escalate unresolved calls to appropriate support specialist or service group - Participate in on-going training and departmental development - Coordinate third party vendors to support the physical location Skill Sets needed: Basic operation and execution of a support desk, desktop computers, and network systems. Vendor Management Basic working knowledge of : Software-MS Office 2007-2010, MS Windows XP, Windows 7, Outlook/Exchange email client. Windows networking, voip phones, Wyse thin client terminals, DHCP, DNS, Printers, VPN/remote access, Citrix support Education and experience requested: A+ and/or Network+ certification, 2 yrs exp desktop troubleshooting. Please send your resume IN ENGLISH to: rocio.tasies-riba@clientservices
Posted on: Fri, 06 Sep 2013 15:14:49 +0000
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