Hi Guys Send Me Your Resume ASAP For Amazon Kindly Find out the JD And Send Your Cv roshan.rajak.sgn@gmail Company-Amazon India Amazon Have Opening For Fresher And Experience Risk Management And Seller Support Eligibility Criteria- BE B tech )(Any Graduate) No Percentage Criteria We Want Only That Person Those Who Have Very Good Communication English (Mandatory) 6 + months experience within a Customer Service /Contact Centre environment would be an Advantage Interview Process: PIR Round HR Round Evolv (Online Assessment) Versant (Online Assessment) Operations Round 1 Operations round 2 Venue Details: Company: Amazon Process: TRMS / Seller Support Date: 10 Aug 2014 Venue: 6th Floor, Amazon Recruitment Center World Trade Center (WTC), Dr.Rajkumar Road, Behind Orion Mall, Malleswaram (West) Bangalore Those Who Are Interested So kindly Send Your Cv At roshan.rajak.sgn@gmail Overview:Transaction Risk Investigator- Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Qualifications: • Demonstrated ability to exceed expectations with regard to performance and individual contribution • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns • Demonstrated positive, results oriented attitude • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority • Ability to maintain high levels of confidentiality and data security standards • Experience with Microsoft Office, including Outlook, Word, and Excel • 24/7/365 availability, including willingness to work on weekends, nights and outside of the standard work day (as required) • Demonstrate flexibility to work overtime hours as per business requirement • Six-Sigma / Lean knowledge would be a plus.. Overview: Seller Support at AMAZON Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Sellers needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers. The role of the Seller Support Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support Associate role is an exciting entry point into an organisation with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers. Position Description: Seller Support Associate LOCATION (BLR / HYD) LANGUAGE REQUIREMENTS (ENGLISH) SHIFT REQUIREMENTS (24/7) The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. Ideal Candidate Profile High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers. Education, Experience and Skills Education: 3rd level qualification – Graduation Language: English proficiency 6 + months experience within a customer service /contact centre environment would be an advantage Demonstrated desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox Business acumen in areas of e-commerce and retail is advantageous Process improvement awareness and experience Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity amazon/
Posted on: Mon, 04 Aug 2014 13:02:40 +0000
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