Hi this is chitikela.praveen i have gone to big bazzar at Phoenix mall at Velachery on Oct 27th 2013 to purchase formal dress. I have purchased the two formal shirts and that displayed with a big hoarding as buy 2 for 699, but as i went to pay for my products at the till it took for around 1 to 1.5 hrs there where two to three issues while i was waiting in the queue as the card machine isnt working, and at once they say they do not accept cards and finally they have accepted my card at the counter, as there is no card machine the staff a has to run to another counterpart to get the transaction through my card. The cashier name : S.uma she says that the offer is not available on the shirts that i have picked from the spot where there is hoarding displayed with the offer as buy 2 for 699, they are just fooling Customers with these big hoardings displayed irrevalent. S.uma she has done mistake by adding a 1.5 bucket to my bill that i haven;t purchased. From there i went to the Customer Service desk thats the worst customer service i have found there is no response from there end. Finally after 1/2 hr there comes the manager Balaji who has said that i will give you return and he had returned me 169 that they had charged from my card. Finally overall bad experience with the Bigbazzar the offer is relevant and bad service overall it took 3 hrs and finally they have done the mistake. Manager : Balaji says that these staff are not trained and they are placed to serve the customers. Kindly take some action. I thought to take photo of the hoarding at big bazzar but unfortunately my mobile has been out of charge, so i cannot go ahead to take pictures of hoarding. This really is bad experience and worst image on big bazzar. Kindly share this to ur friends and every body, atleast then the customers will be served well. Kindly take action on this. Regards, chitikela.praveen, 8056052928.
Posted on: Mon, 28 Oct 2013 04:35:09 +0000
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