Hiring Now: Service Operations Manager | Honda | OMASCO | Oman - Al Futtaim Group Visit Middle East Jobs >> bit.ly/midejobs Please Follow >> bit.ly/mideastjobs About the Business: Oman Marketing and Services Company (Omasco) is a leading trading, property and financial services business in the Sultanate of Oman with key activities in automotive, marine, electronics, projects and engineering, industrial products and other services. Established in 1974, the company represents leading world-renowned brands and strives to be one of the most respected companies in Oman. The Sultanate of Oman holds a well deserved reputation as a highly desirable lifestyle location on the Indian Ocean coast of the Arab Peninsular. Omasco is represented across Oman with sales and service teams based in each key city or town. The team in Omasco is highly motivated towards trying to provide an excellent customer experience supported by regular training by the franchise Principals to ensure all products can be properly serviced and maintained. The company holds exclusive distributorship rights in Oman for many world-class brands including Honda, Panasonic, Toyo, Yanmar, GE, Black & Decker, Raymond Weil, Kolber, Dow, Prominent, Culligan, Alba, BPL, Aftron, Rheem, Hamilton Jet and ADNOC.About the Job: We are looking to recruit an experienced Operations Manager for our Honda Aftersales Operations - Omasco. Reporting to the National After sales Manager the position will be based in Muscat. Job Purpose: To add value and improve the department net contribution, by identifying operational performance outside the norm and creating and implementing effective solutions. Where necessary, changing Business processes, and implementing new marketing techniques. To ensure that all service centers have a team of motivated and performing individuals who follow the procedures and processes of the company to achieve budgeted targets provided for the location and ensures that customers receive consistent, timely and excellent customer service that becomes a competitive business strategy in retaining customers. Key Responsibilities will include the following: * Ensure that revenue streams are maintained for all locations. To support all Service managers, by providing senior management support to these locations during their absence or leave times. Takes charge during the absence of the National After Sales Manager * Ensure that turnover and net contribution figures are achieved for all directly reporting locations. * Analyse across every location, productivity, efficiency and utilization ratio report, using the results to poor performing locations and implementing action to improve performance. In addition to review fixed and variable costs at each location to ensure variances are minimized and net contribution is maximized. * Ensures that the service initiation process is followed effectively in bringing in the customers vehicles due for service and monitors the control of service appointments provided. * Ensures that all products related technical problems reported are resolved with help of technical support manager. * Liaise with the service marketing executive on service and marketing campaigns, and ensure their successful implementation. Systems to be in place to collect information on competitor activities and their impact on business. * Improving business practices across all emirates implement processes and manage staff attitude changes to continuously improve the levels of customer satisfaction. Job Details Date Posted: 2013-10-25 Job Location: Oman Job Role: Other Company Industry: Automotive Preferred Candidate Career Level: Management Apply Now - Jobs in Oman - Other Jobs in Oman - Search All Jobs Apply here >> ift.tt/18iknZU
Posted on: Fri, 25 Oct 2013 08:08:01 +0000
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