Hope Nissan have fun with this lol Further to my wall post, here is a summary of my grivences with our Pathfinder : Vehicle purchased new in June 2013 from Lander Blacktown. Rego ×××× VIN ×××× Vehicle Handbook/Manual - Upon delivery of the vehicle we were provided with a handbook relating to a Nissan Navara. When questioned, the dealer advised that the book relates to the Pathfinder model as well. I questioned this again when the first service was performed, and again was given the same response. It was only through my own enquiries with Nissan Head Office that I discovered that there was in fact a specific handbook for the Pathfinder, however only the dealer could order one. I contacted Lander Nissan to discuss the delivery of the correct manual and was advised to wait until the next scheduled service for it to be replaced. During the next scheduled service (which took place at Castle Hill Nissan due to the ease of location and logistics), I was advised that they would have to return the book to Lander Blacktown as the cost of the replacement would need to be charged to their cost centre. The manual was sent to Lander Nissan, however after much chasing and a week later, it was discovered the original manual that was sent to Lander Nissan had been returned to Castle Hill Nissan, with no correct manual ordered. Castle Hill Nissan have tried to contact Lander Nissan regarding the replacement, however after not getting any traction with the request, they have ordered the book themselves. We are still waiting on the correct manual. I understand that whilst the chassis and basic features of the two vehicles are similar, I do not accept that a specific manual can not / was not provided with a brand new vehicle. Rear Suspension - It was noted during the first scheduled service that the rear end of the vehicle was sagging. Lander Nissan had apparently investigated with Head Office and the reply was that the height was within tolerance. The height was questioned again during the next scheduled service with Castle Hill Nissan (20/6/14). The service representative agreed with my concerns that the vehicle was quite low at the rear end. Measurement were taken and provided to Head Office. On 14/8/14 I received a call from Castle Hill Nissan who advised that the rear end was sitting below the tolerance level and they were waiting on Head Office to advise next steps. I was advised that I would receive a call on 15/8/14, however no call eventuated. After following up with Castle Hill Nissan on 18/8/14, I was advised that the incorrect model was provided to Head Office, therefore the advice I was previously given was incorrect. I have spoken to an independent third party who specialises in suspension and have been informed that there is a known issue with the rear suspension in the Pathfinder model. We tow a 17 pop top caravan with a weight of 1600kg and 150kg ball weight, therefore it is a fairly light caravan. It makes me question that a vehicle with a towing capacity of 3000kg is unable to handle towing something that is just over half that. Not only is there undue wear and tear on the vehicle, it also poses a safety hazard for oncoming vehicles with our vehicle headlights shining too high when towing. This is a very big concern for me as it compromises the safety of not only others on the road, but my wife and three young children. Check Engine Light - After the scheduled service completed on 20/6/14, the next day the check engine light illuminated. The car was returned to Castle Hill Nissan who performed a computer check which returned the code for the Air Fuel Sensor. I believe the computer was reset which caused the error to go away. On 4/7/14 then check engine light came on again. Another diagnostic test showed the same error. A replacement part was to be ordered and I was to receive a call when it was available (which could take 2 weeks). 21/7/14 - a call was made to Castle Hill Nissan to follow up on the replacement. It was booked in for replacement on 25/7/14. After picking the car up in the afternoon, the check engine light illuminated again. I called Castle Hill Nissan and was told by the service representative that they would check the computer to see if there were any other parts/issues relating to the same error code and would be called back. 28/7/14 PM - I had to call Castle Hill Nissan to follow up on their investigations where I was advised that the error could also relate to a faulty o2 sensor. I was offered a loan car while the issue was being sorted, and would receive a call on 4/8/14 to arrange. 5/8/14 - I called Castle Hill Nissan (once again) to follow up and was advised that the loan car would not be available until 7/8/14. 7/8/14 - car taken to Castle Hill Nissan for o2 sensor replacement. 8/8/14 - Castle Hill Nissan called to advise o2 sensor has been replaced, along with a wire (not sure what or why). I retrieved my vehicle, and returned the loan vehicle, only for the check engine light to come back on on my way home. A strong phone call to Castle Hill Nissan followed, and they commented that they dont know why it keeps coming on. Advised to return the vehicle and they would investigate further. 11/8/14 - car returned to Castle Hill Nissan. 13/8/14 - I called to follow up on the investigation. Advised that they were waiting on a program from Head Office to update the PCM/ECM. Advised that we would get a call on 15/8/14 with an update (and guess what - no call received). 18/8/14 - called Castle Hill Nissan and was advised that the program installed had wiped everything and it had to be manually reinstalled. Was advised that the car would be ready on 19/8/14 and I would get a call when it was ready (surprise - no phone call received) My wife emailed Castle Hill Nissan to get confirmation on what was done (this time around) and was advised that the EGR valve was replaced and they were still waiting for the PCM program to update. 19/8/14 - was advised by Castle Hill Nissan that they were performing the final checks on the vehicle and that it should be ready to be picked up 20/8/14. Guess what - no phone call. Regarding the EGR valve, I understand that faulty EGR valves can cause major issues with engine performance, sluggishness of the vehicle and higher fuel consumption (both of which have been experienced) and also cause possible damage to both the engine and turbo charger, possibly resulting in total engine failure. It concerns me that the replacement part is a modified part (Castle Hill Nissans own wording) provided by the factory and they have seen the issue before and redesigned the part so that the same issue would not reoccur. What guarantee do I have that no damage has been done to the internal workings of the engine and turbo charger? What guarantee do I have that the issue with the EGR valve has not caused any issues that will present themselves after the warranty period has expired? The car has now been with Castle Hill Nissan for 10 days on this occasion and I have had to constantly follow up and take the lead to find out what is going on. One would not expect issues such as these to be present in a brand new vehicle. Needless to say, our experience with Nissan has not been a good one. We seriously regret our purchase as it has certainly tarnished what is supposed to be a joyful experience of purchasing a new vehicle. I would appreciate someone investigating my concerns, and if they are not resolved to mutual satisfaction, further action will be taken. Kind regards, Mark Rankin 0419972265
Posted on: Wed, 20 Aug 2014 11:45:20 +0000
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