How do our GMs ensure guest loyalty? We like to lead by - TopicsExpress

How do our GMs ensure guest loyalty? We like to lead by example and so the management team is very hands on when it comes to providing customer care and engaging with its guests, and we believe that this trickles down to the junior associates that are on the floor all day, every day, said General Manager John Hazard of the Doha Marriott Hotel. Learn more from this GM on the day to day of running an iconic hotel: bit.ly/1hu0NnN

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