I am a consumer of Indane Gas Company for over 3 decades and after several years of service and superannuation, I settled down at Nellore and my distributor here is Kalpana Indane Gas Agency. Recently, I logged in to indane.co.in and registered my name. Since it offered to register order for refill, I tried to order for a refill online on 27-09-2013, but a message prompted me to book for one after September 2013. I booked online on 03-10-2013 and promptly, it is displayed in Order History. An acknowledgement was sent to my email ID stating that my request had been forwarded to the distributor and the reference number given was R131003125396212. I was very delighted at this hassle-free way of booking, since booking for a refill over phone would consume at least half an hour each time and you get connected only after you ring up at least 50 to 100 times. When the refill was not supplied to me even on 31-10-2013, I had to telephone the distributor again and I was aghast at his reply. He said that no such booking could be seen on his screen and that online booking had not yet been started by Indane. He said that if booking online did not materialise, it is the lookout of the company and not his. He booked my order over phone on 31-10-2013 and said that in 15 days, it would be delivered. When I tried to lodge a complaint on the website of Indane, it just did not go (after giving details, there will be no SUBMIT button). I sent an email to the distributor and it was simply forwarded by the company to the distributor. No action was taken by either the company or the distributor. Till date, my order has not yet been executed. If the website is not yet operational, the company should have made it clear in the beginning itself and not allowed any consumer to place orders online. Having taken the order and acknowledged it, the company does not even entertain any complaints. The website is for play by children and it serves no other purpose. You cannot complain to the company and the distributor would not listen to you. And that is what indane.co.in is all about.
Posted on: Mon, 11 Nov 2013 12:15:32 +0000
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