I am posting this on social media because I am fed up and I am hoping this will help me get a response from Sears and hopefully a working icemaker. I have been waiting for the icemaker in my freezer to be fixed since JUNE 2014. The first service call was in June. The technician came out to my house, figured out that a valve needed replacing. He came back at the beginning of July with a whole new icemaker, but no valve. He installed the brand new icemaker. Still no ice and I have now taken two days off of work to stay home for this appointment. He orders the valve and another appointment is scheduled in July. I get a call the night before confirming the appointment; I take another day off of work to wait for the repairman. He calls at 10:45 that morning to tell me that he doesnt have the part, so he wont be coming. COULD SOMEONE NOT HAVE CALLED ME THE NIGHT BEFORE TO TELL ME THAT? I have now missed 3 days of work and still dont have a working ice machine. It gets better. He reorders the valve and parts he needs, they wont be in until September. We make an appointment for September 9. I get a confirmation call; the technician will be there between 10-4. I take yet again ANOTHER DAY OFF WORK. (I dont get paid when I dont work). I wait until 12:30 on September 9, I still havent heard from the technician to let me know the approximate time he will be arriving. I call customer service, they get in touch with the technician who tells them he doesnt have the part, and he’s not coming. ARE YOU KIDDING ME?!? He didnt know that the day before? I ask to speak with a manager in the customer service department I get transferred to Joy (employee number CRM0149), who says shes a manager, but when I ask her if she can provide me with a solution to the problem, my example was allowing me to have a booking time after 5:00pm so I could go to work the next time Sears actually gets the right part in. She says no. I ask if I can speak with her supervisor. She says that I should get a call back from Nina (employee number MARBOLE) within 24 hours. That was on Tuesday September 9, 2014 at 1:15. I STILL HAVE NOT HEARD BACK FROM NINA. The customer service I have received from Sears is the absolute worst I have received from any company ever. #fedup #dontbuyfromSears #terriblecustomerservice #iwouldlikearesponse #Sears
Posted on: Thu, 18 Sep 2014 02:36:42 +0000
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