I dont know about you, but I love chicken. I dont care if its barbequed, baked, or stewed. I made a killer chicken stir fry rice last night thats one of hubs favorite meals and Im the queen of frying it. We have been eating it and fish over beef for years. But now I have a problem. Our local grocery store where I do most of my shopping carries one brand, unless you count the breaded chicken popsicles in the frozen food section, which I dont. Unfortunately, for the last year or so Ive been very unhappy with the quality of most of what Ive been buying and I finally reached my limit a few nights ago. I had my heart and my taste buds set for a wonderful chicken liver supper -- fried of course, and dont you dare say ewwww -- and I pulled 2 packages out of the freezer. Now understand, the livers have been so sliced and diced and kinda icky around the edges that Ive started using 2 to insure that theres enough nice ones for human consumption and enough left-overs to do something special for the dogs. This particular night, though, the dogs ended up getting more than their usual half. I realize I get a little touchy sometimes about things; especially when Im tired or hungry or hot or just out of sorts, but this really tripped my trigger. Sooooo, I plopped down in front of the computer, googled the company, and pulled up their website. I proceeded to tell them in no uncertain terms how disappointed I have been with their products for so long -- leg bones snapped in 2 with jagged edges protruding and breasts that reminded me of when I was 12 -- and that I wouldnt be buying anymore. They obviously werent interested in training or retaining employees that knew jack about preparing and packaging because of the frequency of the ugly stuff.they sold. I had had it, I was through; even if it now means going out of town to buy groceries. That was Friday evening and Monday afternoon I get an email from the companys Consumer Relations lady. The email tells me, Dear Ms. Bennett, Thank you for contacting Pilgrims regarding your recent experience. We take complaints about our products very seriously. We apologize that you were dissatisfied with your recent purchase. We would be happy to work toward sending you a coupon replacement. Excuse me? Did you not read and understand what I said? Your stuff is crap and I wont be buying any more. WTH do I need with a coupon for more crap? Fix your crap, even if it means paying a decent salary to your employees to train and keep them. Sharpen your equipment and make an effort! But noooo. I probably wouldnt have been as aggravated to get no reply as to get theirs. And as if that wasnt bad enough, way down the page where I almost missed it, I was instructed to Please mail in your UPC, Best By Date/Date info from the package and a copy of your receipt to... So not only did they send me a stupid form letter that didnt even address the criticism I leveled, but in order to make it right with a coupon for free crap, they wanted me to dig the cartons out of the trash if I hadnt burned it, cut off a couple of areas on each one if I could find something sharp enough, and hopefully find my receipts from who knew when? Yeah, yeah, I know. There are scammers in the world who are laying traps daily to beat them out of a couple of pounds of livers. But seriously, is that the smartest way to respond to a crazy old lady whose supper was ruined and took the time to tell them theyd lost a customer and why -- complete with double exclamation points!? Now this may not seem like a big deal to you. I understand that. But I also know that youre not from the South then!!
Posted on: Tue, 15 Jul 2014 01:01:54 +0000
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