I finally recvd a response from emails: On Jun 16, 2014, at 7:41 AM, Marina Moraes wrote: Good morning Carol, My name is Marina Moraes and Im the District Manager for the Dominos Pizza in Rimforest. I wanted to take the time to reach out to you and apologize for the subpar service you received. I have address the issue with our maps with corporate, and they are working to make it more efficient for us in the mountains. Unfortunately, at the franchise level we dont have much control over how our online ordering routes our customers. However, we obviously have control over our customer service in store and how we address these problems. I wanted to let you know that we have spoken to the team up there, and have focused on your incident as an example of what not to do. I hope that from now on youll be happier with our service and I wanted to take the time to THANK YOU for letting us know of your experience. Its sometimes the only way we find out and the only chance we have to really make a difference. I appreciate your time and again, I sincerely apologize. Feel free to contact me at any of the numbers below or by replying to this email. Thank you!! Marina Moraes | District Manager | P. 909-793-5679 C. 909-556-6471 F. 909-793-3144
Posted on: Tue, 17 Jun 2014 03:45:13 +0000
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