I have been invited to take appear on the Radio 4 show You and - TopicsExpress



          

I have been invited to take appear on the Radio 4 show You and Yours on Monday 3rd of Feb. Winifred Robinson will be talking to me and TfLs Director of Customer Experience: Shashi Verma about delay refunds. Shashi Verma will be talking about TfLs plan to introduce automatic refunds for passengers in the event of a severe delay. Which is a great step forward, Though I do think we need to know what they mean by a severe delay and how they intend on refunding. If you have any customer experiences you would like me to share if I get the chance, please let me know. The show will air This Monday 3rd from 12:00pm to 1:00pm. A link to the show site is below.
Posted on: Fri, 31 Jan 2014 15:35:37 +0000

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