I have written up instructions and created a complaint email. This - TopicsExpress

I have written up instructions and created a complaint email. This way everything including bs is written down for me to read and respond too! This will prevent abuse over the phone and further problems including boyfriends and mothers of daughters going crazy over the phone and attempting to get refunds over bs that is obviously made up :) My favorite ending is go to consumer affairs then the small clams tribunal and I know they wont because most complaints really are garbage and now it will be in writing!

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