I just posted thie to Frontier Communications page: Here is my story and my WARNING to anyone who has a choice in internet providers. Save yourself a few hundred dollars in anxiety medication and a few thousand dollars on trips to a psychiatrist. (Just for the record, Frontier, I am not only going to post this here, on my personal page, on your competitors page and in my local newspaper. If you remove it I will spend every moment of my life spamming this page with every additional Facebook page I can think to create.) A little over a year ago I started my service with Frontier after a phone conversation that went like this: No contract, and youre sure I will be able to stream Netflix? - Of course! That is exactly right! Netflix will not be a problem. - Great! Please sign me up! I waited and waited for the router which finally came. Installation was a nightmare. I spent hours, days, weeks on the phone trying to get consistent service, which would inexplicably stop on the weekends leaving me with very few options. Apparently the people at Frontier like to go home on the weekend and watch THEIR Netflix, leaving me to my own devices. Here I am paying for internet I cant use, and a Netflix/Amazon subscription I cant use. After several months of ticket submission, which by the way means absolutely nothing and they never call you to tell you its been fixed, I finally had to file a complaint with the Better Business Bureau, to which Frontier LIED. Flat out LIED. Big surprise! They said I refused to let them in my house and that they were sure thats were the problem was. Let me be clear, I was NEVER asked to examine anything in my house! I would have jumped at the chance to have the problem resolved. I call Frontier and of course they have no idea what I am talking about but they sent a tech out anyway. I am not going to name names but its a small town and I know MANY technicians here. They all say the same thing: the box that everyone in your area is connected to needs to be replaced. It has needed to be replaced for years. All of the equipment needs to be repaired and upgraded but there is no way they are going to spend the money. Being the squeaky wheel that I am, I got the phone numbers of any higher-up in the area that I could. I have called them all. Finally, they recently sent me a letter promising to have the situation corrected by the end of January. It is now January 12th and I have a sneaking suspicion I am being lied to again. Should I be surprised? Ha! November, December and January my service has been slow to say the least. I have stopped calling every time I dont have service because I just cant spend another freaking hour on the phone with these idiots. In the beginning, the first few months, I would call every time, spend over an hour on the phone and they would off to prorate my bill. Let me explain, that means, I pull my hair out for a few hours, lose money on the services I pay for and cant use, run up my phone bill, move my computer to multiple rooms to plug it in and run tests and they give me a $1 credit! A lovely $1 credit on my bill. The first few months I thought ok, how long could this possibly go on for? Well its been over a year now. I told them this is how it was going to go: if I get 30 days of uninterrupted service in which time I do not have to call them, I will pay my bill in full. If I have to call them, or I lose even one day of service I pay NOTHING! They have given my several months worth of credits, as they should. Now they said they have given me $150 worth of credit and they will no longer apply any credits to my account. I didnt know that was the magic number! I wonder if they would like to know how much they have cost me? Missed work on a few occasions to come home and let them tell me there is nothing they could do, subscriptions I could not use, and hours on the phone that I have to pay for. On Friday, a boy named Peter called me back. Apparently Sue didnt have the guts to call me herself to say they had all put their little brains together and come up with a solution. Here it is: We can disconnect your service until the problem is resolved and then reconnect you at a new reduced rate. WHAT ON EARTH MAKES THEM THINK WHAT I WANT IS LESS SERVICES!!!!???? HE KEPT REPEATING THAT THEY HAD PLACED $150 CREDIT ON MY ACCOUNT AS IF THEY HAD DONE ME SOME SORT OF FAVOR!!! FRONTIER JUST DOES NOT GET IT!!! I told Peter, this is NOT ABOUT THE MONEY! Its about the respect for my time and our agreement that I receive 30 days worth of service and you receive 30 days worth of payment. I explained that I would be willing to pay double or triple the bill if that meant not having to spend a single second longer in this NIGHTMARE! I am living in constant fear that I might have to talk to the idiots at Frontier. I dont believe them that they are going to have the repairs done by the end of this month. If that were true I believe they would have credited my account and we would have never spoken again after January 30th. (One can dream, right?) I explained to Peter that I have called every other service provider I could think of, even the ones who charge much more that Frontier does, in hopes that they might come provide service in my area. I recently received an advertisement in the mail that listed Frontiers service as Fast, Reliable, and with exceptional customer service. I am going to mail them that advertisement in lieu of a payment until they remove the charge from my account AND fix the equipment. After the end of January, if my service is not fast and reliable I will visit every neighbor I can to ask them to place their monthly payment into an escrow account in protest until the situation is resolved. If need be I will hire a lawyer with that money and take this to court. I DARE FRONTIER TO REMOVE THIS POST. I will be forwarding this (in a move formal version to The Wyoming County Examiner. I might also create fliers and walk the streets of the greater Tunkhannock area distributing my story. THE MORAL: do not chose Frontier as a service provider. I am not the only one with stories such as this. My Facebook friends complain daily about the service. I havent even described my experience at work with the 5 month answering machine ordeal. Perhaps I will do that and tag every business in town. Frontier Communications, you are going to rue the day you ever crossed me because I am going to win this war!
Posted on: Mon, 12 Jan 2015 17:28:44 +0000
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