INBOUND CUSTOMER SERVICES AGENT Please see job specifications of this above mentioned position: If you consider yourself dynamic and vibrant with just the right skills for the job, apply NOW for a Call Centre Agent position available in Cape Town CBD. My client is looking for you!! Requirements: Must have Matric Minimum 6 months customer service experience or retail sales Minimum 6 months call centre experience Must be willing to work shifts and public holidays Must be credit & criminal clear Must be a SA citizen Interview Tip: Communication and professionalism is key. Skills: Excellent oral & written communication Customer Service Orientation Problem Solving Objection Handling Negotiation skills Sales Skills Rapport building Technical Expertise Computer Literate Training: 3 months Call Centre operational hours: Shifted from 5am – 8pm. 40 hour shifts per week. Monday – Sunday, including public holidays Transport is available You will find the following free: Smoothie bar Pool tables Gaming Downloading Salary Structure: R51.00 per hour (R31.00 per hour while on training) R31.00 – While a trainee R36.50 – After completing billing skill set R40.30 – After completing support skill set R51.00 – After 6 months tenure at least and meets KPI’s, absence target and no IR issues Job Description The purpose of the Agent is to satisfy customer requests and to increase, develop and retain customer base through relationship building and exceptional customer service
Posted on: Wed, 16 Jul 2014 12:28:45 +0000
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