IT HelpDesk Support with Italian (Bucharest) Requirements: • Fluency in Italian and English; • University Degree; • Microsoft Office and Internet knowledge; • 0 - 1 year experience any field. Responsibilities: • Respond to requests for technical assistance via phone or electronically; • Diagnose and resolve technical hardware and software issue; • Research questions using available information resources; • Advise user on appropriate action; • Follow standard help desk procedures; • Administer help desk software; • Redirect problems to appropriate resource; • Identify and escalate situations requiring urgent attention; • Track and route problems and requests and document resolutions in knowledge base; • Stay current with system information, changes and updates. Contact: [email protected] 004 0732 583 661
Posted on: Mon, 24 Mar 2014 09:37:56 +0000