IT Service Supervisor needed for well-known company in Egypt. Job Description • Work as primary representative of IT sector at his site. • To provide first line helpdesk & technical support to clients, assisting them to resolve any hardware and software problems • Set up IT equipment (such as Laptops, Desktops, printers, network devises etc.) for employee use, ensuring proper installation of cables, operating systems, or appropriate software. • Coordinate with relevant IT members of the second line of support to apply IT polices and standards. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Be responsible for system back-ups. • Develop training materials and procedures, or train users in the proper use of hardware or software. Technical skills • 4+ years relevant experience in similar position preferred in a large enterprise. • In-depth experience of Windows OS, Office Applications, and Antivirus. • Hands on experience of general PC / Server HW troubleshooting, RAID Controllers, and UPS Problem solving. • Good knowledge of LAN/WAN. • Hands on experience of MPLS VPN. • MCSE is a plus. • Linux knowledge is a plus. Send your CV at [email protected]
Posted on: Sat, 17 Jan 2015 08:42:11 +0000
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