Im digesting my USA Communications Customer Appreciation hamburger and hot dog along with the details of yesterdays outreach meeting(s) with James, Sarah, Kristen and Omar from USA... Including myself, a grand total of six people from this community heard Jamess presentation yesterday: five, including myself, in the morning, and two, including myself, in the evening. As noted in another post, USA now suggests its Borrego Springs customers use USAs own branded speed test (borregosprings.usacommunications.tv) to monitor their download and upload speeds. It is powered by Ookla, which also powers what used to be USAs go-to speed test site. Several of us at the meetings were skeptical about trusting the results of a speed test with USAs logo on it, but USA is only following the practice of all the larger internet service providers (AT&T, Verizon, Comcast, Cox, Time-Warner) who also recommend their own branded speed tests to their customers. Ookla is a major player in the speed test business, and if you check out the test sites of the Big ISPs, youll see the Ookla logo right there on the page, just as it appears on USAs new speed test page. Ooklas tests can be configured to use a process known as multithread, which makes use of several servers instead of just one. Other speed test sites (message me if you want the url of one of them) can be configured by anyone who uses them to multithread, but it is generally recognized that multithread tests dont represent real-world network traffic as well as single-thread tests. Its probably a safe bet that USAs new branded speed test - just like all the others - uses a multithread process to show us some robust numbers. But, as noted elsewhere, the true test of our in-home, real-world speeds is not a number on a speed test, but rather how well we can stream audio and video and download a file or upload to youtube or facebook without dropouts, reboots and bufferings. USA made no promises yesterday that they could guarantee flawless service, and described the many challenges that delicate electronic equipment faces in a desert environment. They did, however, assure the six of us (and by proxy, those of you interested enough in the subject to be reading this post) that they are committed to improving their customer service by hiring more staff and training them to listen and respond courteously to our calls for service. And they pledged to treat our problems seriously and to trace them down to their root causes, if possible. Our request for attention has been heard by the CEO and escalated to priority status within the company. We will still have problems, but when we do, we are urged not to hesitate to call for help, and to hold USA to its promise of an expedited, courteous response from a well-trained support staff. In short, USA heard us, is still listening, and is probably even reading this very post on Borrego Springs 92004. Thanks again to James, Sarah, Kristen and Omar.
Posted on: Tue, 28 Oct 2014 21:47:39 +0000
Trending Topics
Recently Viewed Topics
© 2015