Internal advert!!!! JOB TITLE: TBE Host / Hostesses SALARY GROUP: LOCATION: Gauteng North DEPARTMENT: Customer Services POST NUMBER: TO BE ADVISED REFERENCE: R&S/GAU/TBE-HOST/CUST-SERV/310/08/13 MISSION: To issue tickets and collect fares from passengers at stations and on trains. Must be prepared to work at any station within the area and adhere to the hours of duty between 04h30am to 20h00 pm when necessary OUTPUTS: • Provide customers with Newspapers and refreshments • Ensure informed passengers • Keep updated documentation • Assist customers with luggage • Maintain clean coaches • Co-ordinate on-board service providers / suppliers • Verify tickets • Issue Tickets and collect fares from passengers at stations and on trains • Accounting of revenue and completion of document • Manage Metrorail brand and image • Guide shuttles • Customer Complaints Handling • Capture statistics • Stock control KNOWLEDGE: SKILLS: ATTITUDES: CAPABILITIES • Concessions • Access fare book • Fares • Rules and regulations • Different cultures • Corrective action • Train routes • Bus routes • First Aid Communication (verbal & written) Depot and customer location Analytical Interpersonal skills Problem solving Numeracy and writing Safety conscious Neat Responsible / Loyal Integrity Co-operative / Willing to assist Tolerance for cultural diversity Reliable Honest Of sober habits Result orientated Neat MINIMUM REQUIREMENTS • Grade 12 • Fluent in English • Age group – 20 to 30 years old • 2 years customer services experience ESSENTIALS • Be prepared to work odd hours • Be prepared to undergo further training • Be perfectly groomed at all times ADDED ADVANTAGE • Customer Care qualification NB : Please attach copies of all requirements/ qualifications in order to qualify/be considered) Please apply by completing an internal application form and submitting this together will your complete CV to: Gauteng North- Room 231 Pretoria Station building. Gauteng South- Room 606 Metropark TELEPHONE: 011-773-3187 / 36640 / 36617/ 38646 CLOSING DATE: 03 September 2013 If you have not been contacted by this office after 3 months of the closing date of the advert consider your application unsuccessful. ISSUED BY MANAGER (HR) / RECRUITMENT AND SELECTION As per METRORAIL Employment Equity Plan, this position is earmarked as follows: MALE FEMALE African X Indian X Coloured x White X African X Indian X Coloured X White X
Posted on: Mon, 26 Aug 2013 20:52:28 +0000
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