#IrishWater Limited: Data Protection Notice In order for Irish Water to provide the Customer with Water Services, it is necessary for Irish Water to collect and use data, including personal public service numbers, relating to the Customer. This data is used mainly to manage and administer the Customer account and for operational reasons, including for example, visits to the Premises, works required at the Premises and construction and maintenance activities. In addition, data relating to the Customer may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Irish Water may use the data relating to the Customer to carry out credit checks and for fraud prevention with licensed agencies including the Department of Social Protection and fraud prevention agencies. This data may be recorded by these organisations to prevent fraud, help make credit decisions about the Customer and for debt collection purposes. Irish Water may keep the Customers data for a reasonable period after the Customer ceases to be supplied with Water Services but will not keep it for any longer than is necessary and/or as required by law. Irish Water may share the Customers data with agents or third parties who act on behalf of Irish Water in connection with the activities referred to above. Such agents or third parties are only permitted to use the Customers data as instructed by Irish Water. They are also required to keep the Customers data safe and secure. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). In the event that the data is stored outside of the EEA, Irish Water shall procure that all relevant laws are complied with to secure the data. It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your request for information and the provision of support services. By submitting data to Irish Water, the Customer agrees to this transfer, storing or processing. Irish Water will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Clause 19. Irish Water may disclose the Customers data to third parties in the event that it sells or buys any business or assets, in which case it may disclose Customer data to the prospective seller or buyer or such business or assets; if Irish Water or substantially all of its assets are acquired by a third party, in which case Customer data held by it about its Customer will be one of the transferred assets. Irish Water may also disclose Customer data if it is under a duty to disclose or share Customer data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of Irish Water, its customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Irish Water will also disclose Customer data if it believes in good faith that it is required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other valid legal process. From time to time the Customer may speak to employees of Irish Water (or agents acting on its behalf) by telephone. To ensure that Irish Water provides a quality service, the telephone conversations may be recorded. Irish Water will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of the conversations with Irish Water or any other purposes mentioned in this Clause 19. The Customer has a right to ask for a copy of the Customers data (Irish Water is entitled to charge a nominal administration fee for this) which is held by Irish Water about the Customer. If the Customer wishes to avail of this right, a request must be submitted in writing to: Irish Water, Data Protection Officer, PO Box 860, South City Delivery Office, Cork City. In order to protect the Customers privacy, the Customer may also be asked to provide suitable proof of identification. If any of the Customers details are incorrect the Customer is entitled to notify Irish Water to amend such details. Where the Customer has any queries in respect of Customer data it should contact Irish Water using the details provided in Clause 20.2. If the Customer signs up for any of the Irish Water online services and Irish Water communicate with the Customer by email, the Customer is solely responsible for the security and integrity of the Customers own email account. The Customer accepts that electronic mail passing over the Internet may not be free from interference by third parties. Consequently, while Irish Water will take all reasonable security measures, Irish Water cannot guarantee the privacy or confidentiality of information relating to the Customer when passing over the Internet. Unfortunately, the transmission of information via the internet is not completely secure. Although Irish Water will do its best to protect Customer data, it cannot guarantee the security of Customer data transmitted via the internet; any transmission is entirely at the Customers own risk. Marketing Irish Water and/or authorised agents acting on behalf of Irish Water, may wish to contact the Customer by text message, email, post, landline or in person about water related with products or services which may be of interest to the Customer (Marketing Purpose). If the Customer does not wish to be contacted for Marketing Purposes as set out above, the Customer may exercise a right of opt-out by either writing to Irish Water at FREEPOST, Irish Water, Data Protection Opt-out, PO Box 860, South City Delivery Office, Cork City or by calling Irish Water on 1890 278 278. Irish Water. Private Company Limited by Shares. Registered Office Colvill House, 24-26 Talbot Street, Dublin 1. Registered in Ireland. Registered No. 530363
Posted on: Fri, 05 Sep 2014 21:57:32 +0000
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