Ive had the need to travel on public transport quite a lot in the last week and felt it important to pass on some positive experiences. On a couple of occasions the drivers have shown me and other customers above and beyond levels many have come to accept. On both occasions they tried to help people who were finding difficulty in managing to interpret or even find relevant transport timetables. Perhaps its time for those who run and plan Translink services to consider a little more transparent signage for those using bus terminals out of normal working hours. Newry Terminal hasnt a single timetable for any of its routes, visible on the whole court. Meanwhile back to the positives. In my direct experience the bus driver, Jacqui was able through telephone calls, able to find me a cheaper paying alternative that saved me 20% on my original fare. Thank you Jacqui Never mind that the ticket office couldnt offer me any ticket help when asked. And while were at it, Translink, not that youre monitoring my FB timeline, lets have a wee word with your website programmers. Your route planner facility wanted to send me to Belfast then Dungannon on a 3 hour trip when I was able to find a more direct route through Armagh. I can put you in touch with a programmer who can work out a more sophisticated algorithm pattern if youre badly stuck
Posted on: Thu, 04 Sep 2014 13:10:42 +0000