JOB Advert - Analyst: Information Reporting (BiB) Please note to email applications to directly to recruitment@mtn-southsudan Applications are invited for the post of Analyst: Information Reporting (BiB) Department : Information Systems Reports to : Chief Information Systems Officer Closing date : 28 September 2013 Location : MTN South Sudan Head Office MISSION/CORE PURPOSE OF THE JOB The mission is to monitor the stability / accuracy of the relevant information environment of MTN South Sudan IT functions and provide short and medium term support, administration and reporting tasks to BiB application. RESPONSIBILITIES • Monitor Information symposium of BiB and related data integrity • Administer Information dimensioning and relational integrity with charging systems, customer management and ERP • Monitor stability, connectivity and performance of the Information access interfaces environment and related storage capacity • Responsible of the version upgrade deployment of BiB software layers; informatica, OBIEE, Apex and so on. • Responsible to apply set of procedures to verify and monitor on daily basis the information integrity such as CDRs, EDRs, GL Billing and so on. • Sustain change management process with proper documentation and library history booklet of all the changes, even for small reports • Responsible of OBIEE manipulation and provides training to end users to manage their reports and statistics as needed • To gain operation excellency, sustain internal and cross-functional processes with related procedures and policies • Responsible to contribute in developing a bouquet of reports to satisfy the commercial analysis requirement (i.e. churn analysis, Sales acquisition analysis, customer segmentation) and so on. • Responsible of creating and applying a safe mechanism of information access security and information access privilege. • Responsible to develop and extract information as requested through the OBIEE, help users/customers clarifying the misinterpreted figures • Contributes in the support of customers complaints resolution based on agreed SLA; may share managing of CSRs and sustaining close follow up on complaint with the 2nd line support • Maintain administrative tasks related to new software releases; sustain proper user-manual documentation adaptable to the change. • Monitor license capacity, CAP/BHCA system capacity and related expansion management, HW/SW platform upgrades. • Contributes in the integration of the charging platform with core network nodes, the BSS and OSS platforms and information stream platforms (i.e. VAS platforms, CRM, Billing). • Deal with BiB projects new system integration, information expansion and modifications required. • Familiar with Mediation and CDR conversion, file management and upload with firm and accurate daily check procedure. • Have knowledge and proper understanding of commercial terminologies: ARPU, ERM, CVS, Marginal ARPU, RGS …… and capable to accommodate commercial proper understanding of requests into demanded reports. QUALIFICATION AND EXPERIENCE Education: • BSc in computing engineering / computer science Experience: • 5 years’ experience in database administration and support; project management experience advantageous TRAINING • Business value chain • Technical awareness about MSC and OCS CDR fields and parameters context and meaning • Administration and Operation BiB, Informatica and OBIEE • BiB structure, information flow • Change management and incident management • Telecom systems integrity architecture and designs KNOWLEDGE • ITIL standards • Problem solving • Project communication planning and management • Project management • Financial acumen • Reporting • Service level agreement management • Technical knowledge of software services Preference will be given to South Sudanese nationals. Should you wish to apply, please submit your CV to the MTN SS HR Office or email recruitment@mtn-southsudan : on or before closing date 28 September 2013
Posted on: Wed, 25 Sep 2013 06:52:20 +0000
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