JOIN US! Workshop In Batam Islands! Essential Quality - TopicsExpress

JOIN US! Workshop In Batam Islands! Essential Quality Assurance for Hotels, Resorts & Serviced Apartments Angkatan Ke-6 By Monang Marbun, SE (Author: Manajemen Mutu Perhotelan) WHO SHOULD ATTEND? Owners, GM, RM, HM, OM, EAM, RDM, QA, Head of Departments. OVERVIEW Quality Assurance adalah Tindakan yang sistematis dan terencana yang diperlukan agar terjadi kepastian dan kepercayaan terhadap mutu produk/jasa yang diberikan. MATERI - Memahami arti Kualitas, dan Manajemen Mutu Perhotelan - Memproses dan menilai dari suatu produk, layanan yang berasal dari penilaian Internal, Eksternal, ataupun Mystery Guest - Menilai hasil kerja Departemen, dengan menggunakan Standar Penilaian Quality Assurance. - Menganalisa, membuat aplikasi penilaian berdasarkan standar mutu dari Quality Assurance. DAY I - Pengertian Kualitas dan Manajemen Mutu Perhotelan - Pelaksanaan Program Quality Assurance - Aplikasi Penilaian Quality Assurance: ↝ Health & Safety, Exterior Checklist, Housekeeping Audit, FO Room Sales Control Audit, Restaurant & Bar Checklist, Restaurant & Bar Service Audit, Room Service Audit, Kitchen & Staff Facilities Checklist. - Teknik-teknik Presentasi untuk Manager DAY II - Implementasi Quality Assurance - Checklist Assessment: ↝ Public Area, Bed & Bath Room, Concierge Service Audit, Reception Service Audit, Reservation Assessment, Breakfast, M.I.C.E - Penutup & Action Plan VENUE Place: Harbour Bay Amir Hotel Batam Date: 17-18 March 2014 Time: 08.30am - 17.00pm Dress Code: Casual INVESTASI @ 3,5 Juta (Inc Room) - Penginapan twin sharing (3Mlm) + 3xbfast, 2xlunch, 3xdinner + 4xCB. - Materi - Certificate. - CD soft copy @ 2,5 Juta (Exl Room) - 2xlunch, 4xCB. - Materi - Certificate. - CD soft copy + BONUS: FREE Hotel Management Tools Templates (senilai 2Jt) REGISTRASI: Monang Marbun ✆ 081276858695 29AC6F43 Ping Me, Seat Limited! Book Your Seat NOW !!! TESTIMONIALS: mm-hospitality/search/label/Testimonials Best regards, Monang Marbun, SE Author, Coach, Consultant ================== MM HOSPITALITY mm-hospitality Office: Batam Island - Indonesia ☏ 07787800239 ✆ 081276858695 29AC6F43

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