Job Description Specialist Packet Networks Engineering-00090230 Description Prepared (also subject responsible if other)Ericsson Internal No. Dinesh Kumar M Approved Checked Date Rev Reference 2013-05-10PA2 1 Position: Senior Engineer 2 Level: 2nd Level Assurance 3 Reporting Manager: Dinesh Kumar 4 Location: Noida/Gurgaon/Kolkata 5 Job Role Family: 8240 Managed Services 6 Job Role: Service Engineer 7 Job Stage: 5 8 Job Category: 8240 Service Delivery – Managed Service 9 Role & Responsibilities Sr. Engineer – 2nd Level Assurance is typically assigned to work with service quality assurance activities in an operations organization i.e. eTOM. The primary purpose is to take full responsibility for second level preventive maintenance and system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required: · Responsible for Fault analysis, Configuration & troubleshooting of Service Layer & messaging nodes in Services domain. · To work within well defined system support guidelines. · To prioritize faults to meet SLA/WLA. · To investigate faults/cause related to system/network problems. · To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. · To ensure correct working methodology. · To be able to efficiently use tools like Alex and Primus. Qualifications Prepared (also subject responsible if other)Ericsson Internal No. Dinesh Kumar M Approved Checked Date Rev Reference 2013-05-10PA2 1 Position: Senior Engineer 2 Level: 2nd Level Assurance 3 Reporting Manager: Dinesh Kumar 4 Location: Noida/Gurgaon/Kolkata 5 Job Role Family: 8240 Managed Services 6 Job Role: Service Engineer 7 Job Stage: 5 8 Job Category: 8240 Service Delivery – Managed Service 9 Role & Responsibilities Sr. Engineer – 2nd Level Assurance is typically assigned to work with service quality assurance activities in an operations organization i.e. eTOM. The primary purpose is to take full responsibility for second level preventive maintenance and system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required: · Responsible for Fault analysis, Configuration & troubleshooting of Service Layer & messaging nodes in Services domain. · To work within well defined system support guidelines. · To prioritize faults to meet SLA/WLA. · To investigate faults/cause related to system/network problems. · To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. · To ensure correct working methodology. · To be able to efficiently use tools like Alex and Primus. Job Managed Services Primary Location IN-UP-Noida Schedule Full-time Job Posting Aug 20, 2013, 6:53:57 AM Unposting Date Sep 19, 2013, 11:59:00 PM Job Type Standard
Posted on: Wed, 04 Sep 2013 08:14:45 +0000
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