Job Opportunity at Orange Business Services: As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and r...As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better. Some facts & figures:we have nearly 20,000 staff in 166 countries & territoriesour network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities. about our customers:3,750 multinationals2/3 of top global 100 companies70% of Fortune 500 financial services companies8 million business mobile users Our mobile operations span 17 countries and serve 113 million mobile customers, including 8 million business customers. As a founding member of the FreeMove Alliance, our mobile coverage spans 28 countries and serves 295 million customers. Senior Account Manager Role Purpose:Drive growth in revenue, margin and the number of services/solutions by increasing customer satisfaction and developing strategic relationships to align solutions to customer's Business and IT initiatives; develop and manage the professionalism, best practices and deliverables for each member of the extended account team, in order to distinguish Orange from other partners. Build customer loyalty through consistent performance that can be leveraged by other Orange account teams to grow revenue. Key Accountability:Develop an account team score card in each discipline to level set the key deliverables, expectations, and success criteria for a satisfied customer.Understand the client's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.Organize a communication plan to track progress and development. This will include tactical meetings, monthly executive review meetings and quarterly strategic business review workshops.Champion customer internally to improve processes and grow revenue.Create a resource engagement plan to ensure visibility of Orange within the client's organization. The intent is to make Orange a widely known partner, as organizations tend to leverage existing relationships.Develop and lead a tactical and strategic plan for the extended account team including regular meetings to track progress.Grow the revenues and number of Orange solutions & services year over year.Show consistent performance and service delivery in order to leverage customer references. dlvr.it/83XldH
Posted on: Fri, 09 Jan 2015 15:53:48 +0000
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