Job Title: Lead IT Technician Job Location: Botswana Employment Areas: Information Technology (IT Support, IT Tech, Network Administrator, Systems Analyst) Support/Help Desk Employment Type: Temporary Job Ref. Number: 001 Job Description & How to Apply Below Essential Job Functions • Provides on-site and remote support to customers and field technicians including installation, and servicing and repairing systems and equipment. • Provides technical leadership and assumes overall accountability for a successful implementation phase on all client projects. Oversees field technician and partners, ensures solutions are properly architected and specified, and partners with the client manager to ensure quality. • Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers and field technicians in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis and prepares reports on system problem trends and issues. Documents and catalog’s changes made to the system. • Keeps an inventory of Equipment on customer premises and updates CFI Portal. • Works with the CFI client account manager to provide accurate, up to date technology solutions for each client. • Manages the field technicians including: dispatching technicians once the request is approved, supporting the technician with technical direction, reviews and approves reports and time allocations. • Works with the CFI Manage Network Service Team to develop and establish processes, best practices and systems to provide efficient high quality service to the clients. • Resolves and/or escalate issues in a timely fashion. • Understands how to tactfully communicate difficult/sensitive information. • Comfortable using teleconferencing and web-based technology to communicate with clients. Position Requirements Skills / Industry Qualifications Required: Basic Qualifications: • College degree • Five or more years of IT field support experience • Experience working with the hardware, software and equipment products • Experience working with networks, servers and support • 3+ years Desktop Support • 3+ years working with operational processes and procedures • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and equipment problems • Willingness to travel Education Level Required: Bachelor Experience Required to qualify for consideration: Position Requirements Skills / Industry Qualifications Required: Basic Qualifications: • College degree • Five or more years of IT field support experience • Experience working with the hardware, software and equipment products • Experience working with networks, servers and support • 3+ years Desktop Support • 3+ years working with operational processes and procedures • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and equipment problems • Willingness to travel Education Level Required: Bachelor Experience Required to qualify for consideration: 3 to 4 Years Contact Information: +267 76448 111 Preferred method of contact: E-mail via Apply Online Box (below when logged in) email pertshanga@yahoo
Posted on: Fri, 09 Jan 2015 14:02:35 +0000
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