Job Title: Senior Configurations Engineer Reporting to: BIS Manager Key Role and Objective • To ensure that equipment is configured to site inspection specifications based on the sites requirements and customisations. • Support and assist onsite engineers with additional feature configurations and configuration changes during implementation which are required at sites. Main Duties and Responsibilities: • Managing various aspects of the source configuration repository, including firmware, base configuration, etc. • To ensure that all equipment is dispatched with the most current firmware and essential updates at that point in time. • To ensure kits to be completed and bundled off in readiness for proposed installation date • To ensure replacement equipment is configured in a timeous manner based on SLA, for rework reducing clients down time. • Implementing and supporting configuration build updates and testing systems. • Maintaining and integrating updated scripts and other tools to enhance productivity. • Managing and administering SIP accounts on both Voipnow platforms, Axxess and Radius. • Maintaining packaging, installation and release of equipment. • To ensure accurate configuration and output of site inspection information to minimise re-work and deliver on target. • Proven ability to work with others as part of a team. • Ability to handle multiple tasks, multiple products in detail. • Ability to manage own time effectively in order to deliver equipment on target. • Demonstrate a professional approach and behaviours that aligns commitment to and delivery of brand values. • Adhere to and use all Information Technology and Information Security Policies & Procedures. Personal Specification: It is essential for the individual to be able to demonstrate the following: • Focus and drive to meet targets on a consistent basis. • Continually demonstrate a ‘Right first time’ approach when dealing with customers. • Possess exceptional Customer Services skills and consistently exceed customer expectations. • Manage customer expectation. • An effective communication style. • Proactive in problem solving. • An effective member of the team. • Ability to be flexibility & use own initiative. • Good listening skills. • Willingness to learn. • High level of Attention to Detail. • Proficiency in MS Word, MS Excel. • Right first time. • Attention to detail. • Efficient coordination of processes.
Posted on: Fri, 23 Jan 2015 09:36:45 +0000
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