Kendrick Recruitment is now seeking a Camp Manager for a 5* Lodge situated within the Sabi Sands Game Reserve. The Camp Manager role is similar to a Front Of House Manager at this particular establishment is a hands on role which also includes a bit of admin. You will be reporting to the Lodge Manager. The main objectives of this role are • To deliver friendly, efficient guest service and to create a warm and welcoming atmosphere for all our guests. • To supervise, train and motivate others with the key aim of ensuring guests expectations are met and exceeded. To achieve this your responsibilities will include: A high level of involvement in the overall Guest Experience. Although the focus will be on the Guest Experience, administration and staff management of the Front Office and Receptionists is also a key area. • Ensure that all guests are greeted, checked in and allocated rooms promptly and courteously. • Be readily available at all times to deal with problems and complaints. • Ensure effective and speedy check out facilities. • Ensure that luggage is delivered to and collect from the guest rooms quickly. • Ensure that the Front Desk complete their administrative work accurately, according to Standard Operating Procedures, and in good time: • Assist the Lodge Manager when required. • Liaise with Guests and maintain effective communication with them, including personalised correspondence. • Ensure that the daily Guest Experience is designed and implemented consistently. • Circulate regularly throughout all the Front of House areas, maintaining a high profile with guests and staff. • Draw up the monthly Hosting roster. • Ensure that all Front of House team members are correctly and smartly dressed at all times. • Provide effective leadership through professional management and encouragement of all subordinates, including mediation. • Carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. • Ensure that staff training is implemented and maintained. If you have a passion for the industry and looking to build your Lodge Management career then this is a perfect position for you! Salary offered of R10,000 – R12,000 per month, this includes accommodation, meals and contributions to medical aid and provident fund. To find out more and apply please send your CV and written references through today… Good Luck! cv@kendrickrecruitment to apply.
Posted on: Fri, 21 Nov 2014 06:20:00 +0000
Trending Topics
Recently Viewed Topics
© 2015