Looking for a Field Service Technician, to provide customer satisfaction, team effectiveness and efficiency by performing quality service on our packaging machinery. Essential Job Duties and Responsibilities: Customer Satisfaction •Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites to customer’s satisfaction. •Assist in the start-up, checkout, installation, and testing of new equipment. •Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity. •Build and maintain customer relationships. Team Effectiveness and Efficiency •Act as liaison between internal departments. •Provide remote technical support to customers from home office. •Communicate information regarding changes made to customer equipment to appropriate internal departments so updates to technical documentation can be made (manuals, drawings, old program files, documentation, and in-house training program.) •Provide assistance in the updating of technical documentation. CONTACT ME FOR IMMEDIATE CONSIDERATION!
Posted on: Mon, 22 Dec 2014 15:23:06 +0000
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