MY ON-GOING PHONE SAGE - Back in Oct., I reported my landline phone line connecting the house to the pole had gone down in a storm, and Fairpoint, which had gone on strike, sent someone out, but he line wasnt fixed. Had to contact FCC, then PUC before someone finally got Fairpoint to send out a repair truck. AAfter their service, we had service going out, but could not receive calls. Theyve come back 2x, still the same problem. No in/out service. To this day! And theyre the only landline company in the area. Cell phone - switched 2 cell phones from Verizon to T-Mobile. Worked fine for a month then suddenly, we stared having all these problems. Had to take phones into T-Mobile, 1.5 hrs away, and got them working. Come home, that evening, no service. After hours - yes, literally about 6 hours - with Apple & T-Mobile tech support, finally came down to it might be a bad sim card. Start to drive to the T-Mobile store and discover, .2 hrs from home, service. All the 1.3 hours down to the store get service. Go home, call T-Mobile, find out they disconnected their roaming contract with local tower, which provided service in my phone. Their maps show I have service, but their maps arent updated to identify their constantly changing contracts with leased access to other companies towers. T-Mobile refuses to refund my 14 month prepaid service. Switch to Cricket. 15 days after getting phone working -- again, no service. What is this? Am I jinxed. Takes about an hour being on the phone to resolve this. Turns out Cricket had disconnected my number at the tower, but for the last 10 days of no service, they wont credit me.. If wireless companies are registered as UTILITIES, then your local PUC handles them. Otherwise, its just the FCC, who -- being as overwhelmed as they are. -- wont do anything. I say wireless phone are utilities, and should be legislated as such. Landlines used to be utilities, but now that weve gone to wireless, cell phones are the new utility.
Posted on: Wed, 10 Dec 2014 19:19:02 +0000
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