Managing Crisis Means Managing Victims The highest priority, greatest threat and most crucial aspect of managing crisis is the victim dimension. Victims provide the explosive emotional drive that results in high visibility, high liability and high anxiety for campuses. The reality is some hospitals, schools and universities do a sloppy, insensitive or timid job of dealing with these individuals. Responders, administrators, and leaders need to know a lot more about patterns of victim behavior. Failure to act is among the select list of powerful non-behaviors that cause the greatest damage and accelerate the victimization of everyone at risk. Experience shows that many of these entities actually make a crisis worse by engaging in a pattern of victim-creating behaviors, which end up causing distrust by future victims to report crimes, public confidence and liability that results in litigation.
Posted on: Wed, 25 Sep 2013 21:57:44 +0000
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