Most corporations and wealthy corporate owners/shareholders are so myopic when looking at employee wages and benefits. I remember Ron Lane, the original partner and GM of Lexus of Portland introducing me to a visiting Corporate Executive not long after I was hired in 2001. Ron was explaining they had created a position for me as The Lexus Greeter (first contact with everyone who drove into the dealership) after I had applied for an office position. He said they were paying me the same salary as that of the position I had applied for. I remember the corporate guy, literally, looking at Ron and asking him why he would do that....and Ron said, Weve had almost zero turnover in the 12 years since the inception of Lexus because of one philosophy. YOU GET WHAT YOU PAY FOR, AND WHEN YOU FIND A GOOD EMPLOYEE AND KEEP THEM HAPPY, THEY (he turned and pointed at my face) SMILE A GENUINE SMILE LIKE THIS, AND CUSTOMERS CAN SENSE THAT GENUINENESS. What a great businessman, just like this story.
Posted on: Mon, 13 Oct 2014 00:32:31 +0000
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