My transcript with Comcast, is this guy a dumb ass or what? JACOB_ > My Issue: I want my old address to be taken off of my account when I log on. Also I paid my bill on here yesterday, why has it not come out of my bank account yet? Rakesh > Hello JACOB_, Thank you for contacting Comcast Live Chat Support. My name is Rakesh. Please give me one moment to review your information. Rakesh > Jacob, how are you doing today? JACOB_ > Im ok Rakesh > Gald to know that . Rakesh > As a consumer myself, I understand the importance of online account management. Rakesh > Let me take care of this right away about the issue you mentioned . JACOB_ > ok Rakesh > To better assist you,may I know what username are you using to access your account? JACOB_ > [email protected] JACOB_ > my email is [email protected] Rakesh > Thank you for that information. Rakesh > Jacob,may I know have you recently changed your address ? JACOB_ > yes JACOB_ > from richwood avenue to mclane Rakesh > Thank you for that information. Rakesh > When you move your services username and the account number changes. The username you are inquiring is associated with old account get deactivated as like as the account . JACOB_ > it shows 209 b mclane on there as well. JACOB_ > I just want the 238 richwood removed from it, so that my billing is more concise Rakesh > So as per the new account you do not have any user name associated with your account .But I will be assisting you with the login credentials . Rakesh > For account security, can I ask you few questions related to your account for its verification ? Rakesh > Please acknowledge my last message. JACOB_ > i can login just fine Rakesh > Alright. JACOB_ > I just want to have the 238 richwood removed from it JACOB_ > Its showing two accounts when I log on, i want to removed the old address JACOB_ > I dont need help logging in. I just need one address on my account thats it Rakesh > Sure. That account is already deactivated as per the relocation policy. Rakesh > And also may I know which user name you are using for login ? JACOB_ > i already told you that JACOB_ > [email protected] Rakesh > Jacob, as per the same user name you wont be able to login to your new account as the same user name was associated with your previous old account which is now deactivated due to the relocation to your new address. JACOB_ > then how did i login and pay my bill Rakesh > So when ever you will be login you will see the old address but not the new address. JACOB_ > it must be magic Rakesh > For access your new account I will be assisting you with the new login credentials . JACOB_ > Im already logged in Rakesh > I know that . JACOB_ > I can see my account info! Rakesh > But you are not logged to your new account .Am I correct ? JACOB_ > I AM JACOB_ > I can see both accounts JACOB_ > both addresses Rakesh > Okay Great. JACOB_ > i just want the old one off there, if thats too hard then forget it JACOB_ > Next question.. JACOB_ > I paid my bill yesterday, why is it saying that I have not. JACOB_ > I do not want to get the same charge twice Rakesh > Jacob, I understand. Let me take care of this right away. JACOB_ > sure Rakesh > I request you to please try to login again in a new window by log out from your current window to ensure that you are able to login to your new account with the old user name and password . JACOB_ > THAT IS NOT THE ISSUE Rakesh > When you move your services username and the account number changes. The username will that is why it is not working which is reason I am requesting you to try again to login your new account with the old user name ./ JACOB_ > you are literally the most incompetent worker at comcast, congrats Rakesh > Thank you for your feedback but I am trying to assist you here which you are not understanding unfortunately . Rakesh > As you can not login to your new account with the old user name since that is also deactivate as like as your old account . JACOB_ > Literally completely aware of everything you are saying. But you are not aware what I am saying. I have matched the account numbers they are the same... JACOB_ > I can see two diff accounts when i log on Rakesh > You will not be charged twice in any such issue you have explained to me . JACOB_ > i can log on and see my new address and old address, they each have a different account number JACOB_ > I simply wanted the old account removed so i never have to see it again, and to find out why payment did not go through yesterday. Rakesh > In that case do not worry as the old account will be automatically removed as that is not active any more . Rakesh > However, the payment is not yet updated in your account as it takes 24-48 hours to update through the payment gateway so that we can confirm you about that . JACOB_ > idk why i had to say that 3 different ways for you to understand, and than you insult me and tell me that I am not understanding. Ignorant. JACOB_ > Can you tell me if the payment is going through or not, i paid yesterday, and it is due on the 17th. I do not wish to have a late bill, when I paid yesterday Rakesh > I apologize for that but I do not have any such intention to hurt you . Rakesh > Sure. JACOB_ > I am offended, not hurt. There is a difference. Rakesh > But if you have made the payment yesterday , it is not yet updated in your account as it takes 24-48 hours to update through the payment gateway. Rakesh > My apologies for that as I thought I was unable to make you understand . Rakesh > Do you have any other questions or concerns I can help you with today? Rakesh > Please acknowledge my last message. JACOB_ > No you have been perfectly unhelpful Thanks
Posted on: Mon, 15 Sep 2014 22:47:54 +0000
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