Navy Federal Credit Union is currently seeking applicants for a part time Member Service Representative position. Interested applicants can visit our website at navyfederal.org and search careers. The position will be listed under Japan - Yokosuka. See Job Announcement below! CAREER OPPORTUNITIES: MEMBER SERVICES REPRESENTATIVE Basic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; consumer and real estate lending products; and credit/debit cards. Major Responsibilities: 1 Performs platform banking functions. • Identifies members and ensures received checks are acceptable • Opens/closes accounts; check re-orders; stop payments/special handling; and reissuing, reinstating and canceling debit cards • Reviews account information for restrictions and funds availability; provides information on account status and account actions • Processes bank wires, Western Unions, and ACH originations • Updates and/or corrects records and system displays 2 Counsels current and prospective members about Navy Federal products and services in English • Screens membership applications and determines applicants eligibility • Cross sells products and services; when appropriate, refers members to Navy Federal Investments and Insurance, Trust Services, or Small Business Services • Interviews and counsels members about financial matters and credit union products and services • Educates and assists members with electronic and on-line services and benefits such as the ATM network, Utility Deposit Guarantee Program, asset and payment protection plans, and savings life insurance 3 Analyzes and researches problems related to financial accounts • Interviews and assists members with ATM discrepancies and fraudulent account activity claims • Obtains signed forgery affidavits and other supporting documents • Contacts appropriate credit union personnel to initiate account adjustments and other corrective actions • Remains alert to situations and patterns of activity which indicate possible account fraud or abuse by reviewing account history and fraud information updates 4 Ensures cash and other entrusted negotiable instruments are handled appropriately • Reconciles daily the initial cash on hand, closing cash balances, and total amount of funds received and disbursed • Balances and replenishes ATMs • Verifies ATM deposits and ensures checks are properly endorsed and negotiable 5 Assists members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications • Reviews debt to income ratios, the value of collateral offered, and counsels members about loan options, products and services • Determines appropriate repayment terms and lending type and advises related interest rates in accordance with Navy Federal lending guidelines • Obtains payoff information on existing loans, verifies employment, and additional information as requested • Enters applications into loan input system and monitors status of loans in progress • Disburses approved consumer loans and accompanying documents or special instructions to members 6 Performs other related duties as assigned Qualifications: * Basic teller/cashier experience and/or basic customer service experience that included cash handling * Proficiency speaking, reading, writing, and communicating in English * Effective interpersonal skills and the ability to deal tactfully and effectively with individuals in difficult situations * Ability to work accurately with numbers and perform basic mathematical calculations * Ability to work in a high volume customer service environment * Familiarity in the use of a PC and associated software and the ability to navigate multiple screens on a PC Equal Employment Opportunity Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D
Posted on: Mon, 01 Dec 2014 02:50:00 +0000
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