New Opportunity Target Client Support Professional would be able to: Passionately connect, build rapport and brand loyalty with a variety of customers and travel partners Take ownership; effectively and efficiently address customer issues Adaptable to a fast changing business environment (RCCL policies often change – fully updated reference materials are always available) Skilled use of clients systeTarget Client Support Professional would be able to: Passionately connect, build rapport and brand loyalty with a variety of customers and travel partners Take ownership; effectively and efficiently address customer issues Adaptable to a fast changing business environment (RCCL policies often change – fully updated reference materials are always available) Skilled use of clients systems Strive for first contact resolution Functional Skills: Good interpersonal and communication skills oMust be able to effectively express empathy and relate to/with customer Must have outstanding web navigation skills Must drive issues to resolution, have good technical trouble shooting ability, web savvy and be able to quickly navigate using on line resources Needs to have good reading comprehension with time constraint oQuickly read client system information, understand and appropriately execute solution for customer Efficiently drive issues to resolution oMust be able to control call, probe customer to ensure understanding of challenge and effectively problem solve with time constraint Good administrative skills oWill need to log each transaction into customer system, must be able to quickly and accurately notate transactionms Strive for first contact resolution Functional Skills: Good interpersonal and communication skills oMust be able to effectively express empathy and relate to/with customer Must have outstanding web navigation skills Must drive issues to resolution, have good technical trouble shooting ability, web savvy and be able to quickly navigate using on line resources Needs to have good reading comprehension with time constraint oQuickly read client system information, understand and appropriately execute solution for customer Efficiently drive issues to resolution oMust be able to control call, probe customer to ensure understanding of challenge and effectively problem solve with time constraint Good administrative skills oWill need to log each transaction into customer system, must be able to quickly and accurately notate transaction
Posted on: Tue, 02 Jul 2013 19:22:55 +0000
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