New Position in Bahrain : ================== Sales Advisor -------------------- Accountabilities --------------------- • Maximize sales opportunity deriving from any entrance in store • Contribute to the KPIs achievement • Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) • Handle sales process as per delivery standards (from Welcome to Packaging) • Grant extraordinary service when dealing with any client / prospect / browser • Enrich CRM data base with clients granting KPIs quality in data collection • Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities • Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance) • Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.) • Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines • Perform all AFSS front office activities directly related to final customers (take in charge item to repair brought back by customer, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc) and assuring that the customer satisfaction is constantly pursued and restored. • Perform in-store simple AFSS activities (strap change, buckle change or adjustment, jewelry and silver gift simple cleaning, etc) • Perform all the back office activities (data entry, products receiving, intrashops movements, daily closure, stock counting) • Highlight to Store Manager any need to replace / refresh all sales support materials (props, trays, slips, tags, etc.) • Act as proactive point of reference for Service Centers (for estimates, follow up on repairs status, lead-times, etc) and for Customers (for estimate approval, lead-time update, return and invoicing of the repaired product. etc) Professional Competencies • At least 3/4 years in the previous position in Brand or coming from a similar position in other luxury/fashion brands • Knowledge of Brand products • Selling skills • Store procedures • Marketing and CRM techniques and tools • Knowledge of English • Knowledge of business applications relevant to the specific profile (Taxi, Beanstore, CRM) Personal Competencies • Interpersonal sensitivity • Customer orientation • Ownership • Impact • Initiative • Negotiation • Business awareness • Networking • Integrity • Self-development • Conscientiousness • Drive • Commitment • Operational Effectiveness • Organization
Posted on: Sun, 28 Sep 2014 19:51:14 +0000
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