O2 Never have I experienced such rude customer service as I did with o2 yesterday. In the last few weeks moving into a new flat has been exhausting, setting up tv packages, making sure bills are going to be charged to the correct account in my name, getting things organised and spending a tonne of money in the process, wishing I could spend it on a well deserved holiday. One discovery I made in the last week was that my sister is on the same O2 allowances as me, but is paying almost double for it, even though her contract is closer to her renewal stage than mine. I recently got in touch with o2 and asked if there was any chance my bill/allowances could be amended to suit my needs, as I used quite a lot of data and only had 1GB. They upped it to 2GB and as a gesture of good will reduced my payments as I have been a loyal customer for many years. I only renewed my contract last year so according to my T&Cs O2 didn’t need to do anything until next year. My sister got in touch last night and the customer service guy was completely rude and unhelpful. He even ended up saying he couldn’t be bothered to keep the conversation going as it was going nowhere and ignored her for the rest of the chat. He claimed to be a manager and said there was nobody else she could speak to and I just think it’s disgusting that o2 can change my allowances and payments at the flick of a switch and they cant do the same for my sister, who is being made a mug out of, paying more money for exactly the same privaleges. What can be done about this? O2 clearly don’t want to keep even their most loyal customers and I don’t understand how they can treat me better than my sister who has the exact same phone/data/text limit/call allowance. I have been advised to take it to social media..
Posted on: Tue, 12 Aug 2014 09:12:03 +0000
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