Ok, please switch off to avoid a Qantas rant. As some people may be aware, last weekend Michelle booked up, as a treat, two business class tickets to New York in October. Because of some complications with a Qantas gift voucher etc it was all done over the phone. Yesterday Michelle noticed that no charge had been applied to her credit card so she called Qantas and said she wanted to make sure everything was ok before we booked accommodation. She was assured that all was fine. Today I get a call from a woman at Qantas Cards saying there was a problem with our booking. It had actually been charged to someone else and they, quite rightly, had stopped payment. The woman then called Michelle and asked her to email her credit card number and expiry, which I said should not happen, but it was sent. Then we spoke to this person again and were told that even though we had supplied everything they had asked for, they couldnt process the charge. We had to wait for another form which we had to sign and send back. We then spoke to someone else who assured us all could be fixed, but have now heard again that we have to call back again tomorrow to sort it out. If this is how Qantas treats international business class customers, is it any wonder they are going broke? They have made the mistake, but they cant fix it.
Posted on: Thu, 23 Jan 2014 10:49:46 +0000
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