Okay.. Please tell me if Im tripping or what! ACR had a glitch for me in a Rebuy game i was in just now... But.. Its not even the point of that.. Look at what the Floor Manager Told me .. AM I WRONG?????? 09:31 There are currently 1 people ahead of you in the queue. 09:31 Your Question: 09:31 Please wait and one of our operators will be with you shortly. 09:31 There are currently 1 people ahead of you in the queue. 09:31 Your request is important to us. Please wait and one of our operators will be with you shortly. 09:32 Your request is important to us. Please wait and one of our operators will be with you shortly. 09:32 Your request is important to us. Please wait and one of our operators will be with you shortly. 09:33 Your request is important to us. Please wait and one of our operators will be with you shortly. 09:33 You are now chatting with Melissa L (Poker Solutions Agent) - ACR Support 09:33 Melissa L: Hello! Welcome to our Live Chat Department, my name is Melissa. 09:34 Melissa L: Hi, How may I help you? 09:34 Ryan: HI Melissa can you please help me. Im a little upset right now. I invested into a tournament thats playing right now. The game is the 1$ 300$ rebuy game. I was in the game and tried to rebuy and it told me I dont have funds. I do have funds. It wont let me back in the game. 09:35 Ryan: Its the 10:00AM game 09:35 Melissa L: May I please have your username? 09:35 Ryan: ChiTown777 09:36 Melissa L: did you try to buy in with real money or tbs 09:36 Ryan: Real money. It didnt give me the option to use tbs 09:37 Melissa L: Would you mind holding a few moments while I check your account? 09:38 Ryan: thats fine I just want back in this game now. 09:38 Melissa L: ? 09:39 Ryan: ? 09:39 Melissa L: did you get back to the game? 09:40 Ryan: No! It does not have the register button for me. Like I said I was in the game and I went to rebuy and it said I dont have funds in which I do 09:40 Ryan: and now it wont let me back in 09:41 Melissa L: ok 09:46 Ryan: Can you please tell me whats going on? Late registration is almost over? 09:47 Melissa L: Im working on it 09:47 Ryan: Thanks 09:49 Melissa L: could you please on refresh balance in the main lobby 09:49 Melissa L: and try to go back to the table 09:49 Ryan: Okay I did 09:49 Ryan: And the register button is not available for me 09:50 Melissa L: what is the id of the tourney 09:51 Ryan: 300 GTD R/A 09:52 Ryan: I have 7 Minutes left till this game is done registering 09:52 Ryan: If I cant get in Id like a refund for what I invested in it 09:53 Ryan: Being that I wasnt able to rebuy 09:55 Melissa L: sir you lose that is why you can not reentry, also the game do not allow reentry 09:55 Ryan: Its Unlimited Rebuys 09:56 Ryan: What do you mean? I tried to Rebuy and it said I didnt have funds when I do have funds 09:56 Ryan: Thats my problem! 09:56 Melissa L: Rebuys not re entry 09:56 Ryan: I tried to rebuy and it said I dont have money and closed me out. thats why I cant re enter 09:57 Ryan: Do you understand what Im telling you? 09:57 Ryan: I registered into the game, and when I lost all my chips it asked me if id like to rebuy and I said yes.. then it said I dont have funds and closed me out the game. I have funds. 09:58 Ryan: Hello? 10:00 Ryan: Hello Melissa? 10:00 Melissa L: my supervisor is checking on your case 10:01 Ryan: I have 4 minutes till this game is over. This is what I planed on playing today. Very frustrating 10:01 Melissa L: Attempting to transfer the chat to Taylor D 10:01 Taylor D: Hello! Thank you for contacting our LiveChat service, my name is Taylor 10:01 Ryan: Hi 10:01 Taylor D: Hi there, this is Taylor floor supervisor 10:02 Ryan: I registered into the game, and when I lost all my chips it asked me if id like to rebuy and I said yes.. then it said I dont have funds and closed me out the game. I have funds 10:02 Ryan: I was well aware you cant re enter the game once you leave the tournament. Thats not the case though. 10:02 Taylor D: Mr. Ryan the tournament you were playing TID 2026115 $300 GTD R/A does not count with re-entry 10:03 Ryan: It asked me to rebuy and I said yes and it closed me out 10:03 Ryan: I KNOW THAT! 10:03 Taylor D: Due to this if you got out of it, you wont be able to enter again 10:03 Ryan: yOUR NOT UNDERSTANDING ME 10:03 Ryan: I wanted to REBUY not RE ENTER 10:04 Ryan: it told me I dont have funds to REBUY while still at the table and closed me out which then made me not able to RE ENTER 10:05 Taylor D: Did you have enough chips to stay playing in the tournament while make the rebuy ? 10:06 Ryan: I had 0 chips because I lost a hand. A screen popped up asking if I wanted to REBUY I clicked Real Money and it said GO TO CASHIER YOU DONT HAVE ENOUGH FUNDS 10:06 Ryan: When in fact I had funds in my account 10:08 Taylor D: If you had 0 chips you were out of the tournament, also if you do not anything in the main lobby for certain time it goes inactive and you must refresh it so you can use the funds in it 10:09 Ryan: Thats not true Taylor 10:09 Ryan: If you lose a hand and have 0 chips when its a Rebuy game you can rebuy and get 2000 chips 10:10 Taylor D: I am sorry but there is nothing we can do with this 10:10 Ryan: Thats what a rebuy game is 10:10 Ryan: lol 10:10 Taylor D: You must rebuy before going out of chips 10:10 Ryan: If you have chips you cant rebuy 10:10 Ryan: Your thinking of a ADD ON 10:10 Ryan: not a RE BUY 10:11 Ryan: So your telling me that in a rebuy game if you lose a hand you cant rebuy back into the game? lol 10:11 Taylor D: if you lose a hand and you got out of chips you are out of the tournament 10:12 Ryan: Thats not true 10:12 Ryan: It was still registering 10:12 Ryan: It wasnt a closed game 10:13 Taylor D: I am sorry about this but as I was mentioning if you lose a hand and you got out of chips you are out of the tournament 10:13 Taylor D: Is there anything else I can assist you with? 10:13 Ryan: You are giving me false information 10:14 Ryan: Im reading the tournament rightnow 10:14 Ryan: UNLIMITED REBUYS AND ONE ADD-ON until end of level 9 10:14 Taylor D: If you are active in the tournament, not if you are out 10:14 Ryan: UNLIMITED REBUYS means if you lose your chips you can REBUY more chips for that game 10:14 Ryan: I WAS ACTIVE! 10:15 Ryan: I WAS AT THE TABLE! 10:15 Ryan: IT GAVE ME THE OPTION TO REBUY 10:15 Ryan: I CLICKED REBUY 10:15 Ryan: THATS WHAT IM TRYING TO TELL YOU TAYLOR! 10:15 Ryan: And what I told Melissa 10:15 Taylor D: I am sorry but I think we are just going round and around 10:16 Ryan: We arent going round and round 10:16 Taylor D: with this, if you are out of chips, you cannot rebuy cause you are out of the tournament 10:16 Ryan: Your telling me that in a rebuy game that I cant rebuy 10:16 Ryan: THATS NOT TRUE! 10:16 Taylor D: Is there anything else I can assist you with? 10:16 Ryan: Who is your boss manbecause you have no clue what your talking about and this is not a good look telling players false information 10:17 Taylor D: I am the floor supervisor and the one in charge right now 10:17 Ryan: Who do you report too 10:17 Taylor D: To the department manager 10:18 Ryan: Please tell me what Rebuy means Taylor so I get a better gist 10:20 Ryan: Taylor Im asking you a serious question 10:22 Ryan: Hello? 10:22 Taylor D: Ive already explained that to you 10:22 Ryan: Can you please tell me what it means 10:22 Ryan: You told me that if you have 0 chips you cant buy back in the game. 10:23 Ryan: Thats what you told me 10:23 Ryan: Correct? 10:23 Taylor D: Yes, I said if you lose a hand and you got out of chips you are out of the tournament 10:24 Ryan: Thats where you are wrong. Here is the true definition of a REBUY 10:24 Ryan: You may rebuy at any time during this period, providing your chip stack is at or below the tournament threshold. During the rebuy period, there may be a fixed number of rebuys available, or an unlimited number, depending on the tournament structure. 10:24 Ryan: This was a Unlimited Number of Rebuy Tournament 10:24 Ryan: So your telling me Im wrong Taylor? 10:25 Taylor D: That is correct 10:26 Ryan: LOL. Okay. Well Taylor you are wrong! I lost all respect for this site after being told my a manager that in a rebuy game if you lose your stack your out of the game while its still registering. 10:27 Ryan: Just so you know in a Unlimited Rebuy game Taylor you can go all in every hand and lose every time and keep rebuying until the rebuy period is over 10:27 Ryan: So you are 100 % wrong 10:27 Ryan: And I dont appreciate you being a manager for a poker site giving me the wrong information 10:28 Ryan: Not only did you guys not help me you gave me false information and told me that I was wrong when in fact I was right Helpdesk: https://livepokersupport/
Posted on: Thu, 01 Jan 2015 16:32:24 +0000
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