Paraphrased summary of a phone call I just had with a company I dont want to publicly slander, but theyre the ones that let you drive through tollbooths without stopping to pay. Scene: I get in touch with an actual person by pressing the 0 button repeatedly, even after being told 5 times that 0 is an invalid entry. Apparently their automate system assumes Im not smart enough to use an automated system, and transfers me to a person. Me: Hi., I closed my account back in May. Can you tell me why Im still getting billed? Them: Yes sir. Im showing that you returned your device in May. But we didnt receive a letter from you that you wished to cancel your service. Me: Huh. Yeah, I did that on the phone. Them: You cant do that on the phone. You need to mail us a letter. Me: Really? Huh. Maybe the person I spoke to in May should have told me that. Well, okay, so let me do that now. Where do I send the letter? Them: Theres no need for you to do that sir, Ill fill out a telephone authorization form for you. Me:... Them: Can I be of assistance with anything else? Me: No.Thank you.
Posted on: Tue, 14 Oct 2014 14:25:25 +0000