[Part 7 Daily ] Làm phát nghĩ trưa nào :3 B&D Communications P.O. Box 744 Detroit, Michigan 20394 Attn: Customer Services Supervisor Dear Sir or Madam: It is with the utmost concern that I write this letter. I have been a customer for only a short time and have already experienced major problems with your company. First of all, when I called to have a landline installed, I paid over the phone with my bank card. After I made the payment, I asked the Sales Assistant for a reference number. He told me that an email would follow in 15 minutes. But the email never arrived. Thats when I became very concerned, as I had given him my bank card information. Then, after waiting three days for the email, I phoned your company, trying to track down the person who had taken my information. It seems no one could locate him. I spoke with at least five representatives and not one of them could find information about me in the system. I became really worried about the whereabouts of my money. Finally, five days later I received FOUR emails giving me the date for the line installation! On July 12 a technician came and put the line in, but the next day I had difficulties activating it. When I finally got through to a representative, he told me that there was a fault on the line and told me it would be rectified by Thursday, July 14, the latest. It is now Wednesday, July 20, and I still have no line. I have called to speak to a manager more than once and have been hung up on, put on hold, etc. with no results. I am now about to cancel my order and ask for my money back. I would like you to please get back to me ASAP to resolve this problem. Sincerely, Teri Breckenridge ⚡Q1. What is the purpose of this letter? A To inquire about new service B To report employee misconduct C To complain about poor service D To report a disruption in service ⚡Q2. Where is the letter being sent? A To a bank B To a collection agency C To a telephone company D To a construction company ⚡Q3. Which of the following did Teri NOT do? A Call the company several times B Give the company her personal information C Attempt to activate the line D Cancel her order ⚡Q4. What does Teri say about the Sales Assistant? A He was absent from work. B He installed the line on July 12. C He was nowhere to be found. D He found her information in the system.
Posted on: Fri, 29 Nov 2013 04:27:06 +0000
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