People do better when you “inspect what we expect.” So, take the time to inspect. Create margin for inspection and accountability. Follow-up is an appropriate time to revisit expectations. The longer disconnected expectations are left unaddressed, the higher the probability for misunderstanding and failure. Frequent inspection leads to clarification and correction. Small adjustments along the way defuse frustrations and avert subtle surprises down the road. Do not assume that someone understands the first time. Don’t assume you understand the first time.
Posted on: Sun, 18 Aug 2013 23:27:43 +0000