Position : IT Help desk Job Type : Full Time Location : Dokki – Giza – Egypt Company : Egyptian Company for Marketing and distribution ( Al Mal Newspaper) No of Positions Required : two Experience : 1-2 years Job Description: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with users to ensure issue has been resolved. IF INTRESTED, PLEASE SEND YOUR CV TO: hamer6900@yahoo Please use the Job Title as E. Mail subject. --------------------------------------- Position : Customer Service Agent Job Type : Full Time Location : Dokki – Giza – Egypt Company : Egyptian Company for Marketing and distribution ( Al Mal Newspaper) No of Positions Required : two Experience : 2-3 years Job Description: wants to delight customers, above and beyond the call of duty has intimate knowledge of the customers needs has empathy for the customers situation is able to communicate clearly, both written and in Oral talks in a way the customer can understand has a thick skin and is able to handle complaints, even when handling unpleasant customers works accurate and with eye for detail handles in the best interest of both customer and company is able to use automated information systems to analyze the customers situation is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc) has a pleasant, friendly style is willing to build a long-term relationship with the customer (not a job-hopper) IF INTRESTED, PLEASE SEND YOUR CV TO: hamer6900@yahoo Please use the Job Title as E. Mail subject. Hanan Amer
Posted on: Tue, 25 Nov 2014 20:41:12 +0000
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