Protectia drepturilor consumatorilor difera in continuare foarte - TopicsExpress

Protectia drepturilor consumatorilor difera in continuare foarte mult intre tarile UE. Doar 35% dintre europeni au incredere in achizitiile online de la vanzatori din alte tari ale UE, iar sapte consumatori din zece nu stiu cum sa procedeze atunci cand primesc produse pe care nu le-au comandat. Acestea sunt unele dintre rezultatele Tabloului de bord al conditiilor pentru consumatori, editia pentru 2013, publicat de Comisia Europeana. Rezultatele arata ca este nevoie de un nou impuls pentru a oferi garantii consumatorilor ca pot cumpara cu incredere si usurinta din intreaga UE, online sau offline. Unul dintre rezultatele cele mai importante subliniaza scaderea increderii consumatorilor, asociata cu o crestere a recurgerii la sistemul de despagubiri.

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