Recovery Collector (Irving, TX) PURPOSE AND DISTINGUISHING CHARACTERISTICS Incumbents in this job are responsible for collecting on charge-off accounts by making and receiving calls, and utilizing CashCall eight steps to a successful collection call. In addition to making and receiving calls, this individual must perform skip-tracing techniques and must document accounts accordingly. Incumbents will prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences for failure to comply. Incumbent will also obtain and evaluate financial information for the purpose of negotiating payment of balance in full, settlement and/or payment plan. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of FDCPA standards and state laws. Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism. Make outbound and receive inbound calls and consistently follow CashCall collection call model and techniques. Ability to perform basic skip-tracing tasks which include following CashCall skip-tracing matrix in order to make contact with our customer. Consistently and accurately document all information pertaining to accounts. Make recommendations to litigate while following all state and FDCPA standards and federal regulations regarding collections procedures. Use basic business math to solve problems. Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally. Read, interpret and apply laws, rules, regulations, policies and/or procedures. Follow written and/or verbal instructions. Ability to work in a fast-paced, team oriented environment. Ability to change quickly with the needs of a growing company. Process check-by-phone and/or ACH requests accurately. Ability to multi-task by speaking with customers and typing notes simultaneously. Meet monthly individual goals as set by the Department Manager. Perform other duties as assigned. REQUIREMENTS The ideal candidate must have a minimum 2 years post charge off recovery experience in sub-prime auto recovery collections. Dialer experience a plus. Must be able to maintain composure with difficult or irate customers. Promote a positive work environment. Basic computer skills required: Outlook, Excel and Word. Must be detailed oriented. Must be able to maintain a regular 8-hour shift in addition to mandatory Saturdays required based on business needs, and month end 12-hour mandatory shifts (shifts and days may vary) no exceptions. Send your resume today! Recruiters are standing by! https://rew11.ultipro/CAS1008/jobboard/NewCandidateExt.aspx?__JobID=500
Posted on: Tue, 20 Jan 2015 02:47:38 +0000
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